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| | American Express: The People Who Built the Great Financial Empire by Peter Z. Grossman (Site not responding. Last check: 2007-10-09) |
 | | American Express is, and should be, a story about how a company survives for more than a century, in the process, growing, shrinking, succeeding, failing, and above all managing to get by in spite of everything. |
 | | Still, it is there people who, through the company’s long history, have used creative judgment, recognition of opportunity, and just plain luck to overcome blunders, unfortunate events, and faulty analyses that often threatened the company’s future. |
 | | American Express, I wrote in 1987, endured and evolved the way it did not because of structure or theory, but rather because of its people. |
| www.beardbooks.com /american_express.html (1342 words) |
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