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| | SECTION 3: IMPROVEMENT METHODS |
 | | At all organizational levels, goals, objectives, and performance indicators are cascaded in a continuous chain, beginning with the KBDs, through specific team/work unit objectives, to performance indicators in each individual's performance evaluation (TAPES). |
 | | Quality and operational planning to meet these customer requirements is performed jointly by System Owners and organizations based on direction from the BOD and the EC. |
 | | The SMR achieves rapid, just-in-time updates and accurate measurement; gives full access to quality data and performance trends; and ensures consistency and validity of measures. |
| www.pica.army.mil /tqm/case-study/CS-SEC3.htm (1378 words) |
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