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| | Debt Collection Assistance Officer Information - Press Release |
 | | For the first time, an assistance officer located at each military treatment facility (MTF) and TRICARE lead agent office, will be the single point of contact when a TRICARE beneficiary needs help with these kinds of problems. |
 | | Once contacted by a TRICARE-eligible beneficiary, the debt collection assistance officer will intercede with all agencies involved, including military personnel offices, the MTFs, lead agents, network and non-network providers, TRICARE Management Activity, managed care contractors, and even debt collection agencies when appropriate, to resolve a collection issue arising from a TRICARE claim. |
 | | The debt collection assistance officer will research the TRICARE claims history with the priority unit at the claims processor, and notify the beneficiary of the resolution. |
| www.tricare.osd.mil /dcao/Press_Release.htm (404 words) |
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