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Topic: Process improvement

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In the News (Wed 22 May 19)

  Process Improvement: Strategic Planning that Process Improvement
A Disciplined Process of Personal Accountability Is The Strategic Challenge that You Face as a Leader in Your Organization.
Youc an develop a self-perpetuating process for improved resultsas you focus your daily behaviors onthose activities that execute your plan.
But if you are like most organizations, you lack a disciplined process of personal accountabiility that ensures that your people are consistently executing your plan.
www.processspecialist.com /organizations.htm   (417 words)

 Qualpro Process Improvement Services
Whether your need is a comprehensive process improvement plan or an urgency for a specific problem, QualPro has the expertise your company needs to fulfill your needs.
Whether you are a process improvement novice, expert or something in between, our books, software, process improvement supplies, and teaching aids are designed to help you get the most out of your improvement efforts.
All process improvement tools and approaches (TQM, DOE, Six Sigma, Re-Engineering, SPC) can be enhanced through the use of Multivariable Testing by QualPro.
www.qualproinc.com /services.html   (251 words)

  Extending the RUP with the Software Process Improvement Discipline
The workflow diagram for the SPI discipline is depicted in Figure 1 and the activities, roles, and artifacts which comprise the SPI discipline are depicted in the amalgamated workflow diagram of Figure 2.
Process improvement is an enabler, not an end in itself.
As your process is deployed to a wider audience, you will find that the project teams need to hold retrospectives less often, perhaps at the end of each phase, or perhaps they can simply hold them less formally.
www.enterpriseunifiedprocess.com /essays/softwareProcessImprovement.html   (1644 words)

  Real Process Improvement - Sep 98
Generally, the process flow-chart tool is used to understand and improve these processes, with care to use the decision element of the flow-chart tool to divide flow into segments that are distributed in such a manner that SPC tools can be used to analyze data (see Figure 1).
Process improvement is working on the means, both for capability (higher levels on the scale) and for capacity (how much is available for use).
Process Improvement is (1) improving your capacity at each higher level of capability (more projects at the higher expectation levels) and (2) increasing your capability in each of the process areas (dotted lines).
www.stsc.hill.af.mil /crosstalk/1998/09/neuendorf.asp   (2592 words)

 Dr. Dobb's | Personal Process Improvement | June 29, 2001
Process improvement is all the rage in software circles these days.
A valuable process improvement is to keep records of bug reports and enhancement requests through a standard change control process.
From my perspective, process improvement is simple: Consistently apply the practices you know give you good results, and continually work on a few selected areas that you know would give you better results.
www.ddj.com /dept/architect/184414606   (3111 words)

 Handbook for Basic Process Improvement   (Site not responding. Last check: )
Process improvement requires everyone to become a "fire preventer," rather than a "fire fighter." The focus is on improving a process over the long term, not just patching up procedures and work routines as problems occur.
Since the process is going to change when the planned improvement is instituted, the team must now review the original plan to ensure that it is still capable of providing the data the team needs to assess process performance.
Since the process has changed, it is appropriate to recompute the control limits for the control chart using the new data.
www.au.af.mil /au/awc/awcgate/navy/bpi_manual/handbook.htm   (7463 words)

 Big Dog's Continuous Process Improvement Page
Process improvement is important as it has often been said that process account for 80% of all problems while people account for the remaining 20%.
One method for getting the process owners involved in CPI and ensuring all the steps to a process have been identified is to have them list their tasks in the process.
The process team is encouraged to remain silent during this part of the activity, but are told to create additional notes when someone else's note sparks a new thought about an additional task is performed.
www.nwlink.com /~donclark/perform/process.html   (2681 words)

 » What is Continuous Improvement?
Process evolution occurs when we change the process and as a result can release hidden capacity and service more business without adding any costs - and this is a form of efficiency.
Process evolution concerns the numerator (the output), not the denominator (the costs) in the efficiency equation above.
Continuous improvement has often been cited as one of the goals of a Quality Management System; however, in the real world, it is not possible to continuously improve anything or any process.
www.bizmanualz.com /information/2005/02/08/what-is-continuous-improvement.html   (949 words)

 Dr. Dobb's | Process Improvement that Works | June 29, 2001
At its core, process improvement is simple: consistently apply the practices that give you good results, and change the practices that cause problems.
The organization’s process improvement leader typically is the prime author of this plan, although members of the SEPG and key managers should review and approve it.
Process improvement leadership is a steering function, guiding the organization first to accept that better practices are needed and then to successfully implement them.
www.ddj.com /dept/architect/184415740   (2728 words)

 Process Improvement Method
A process improvement method is any technique that provides for incremental, rapid, bottom-up, performance enhancement of a business process.
A common process improvement method is changing the number of hand-offs in a process, by reducing the number of different parties involved and theoretically reducing time and cost of production.
However, deciding which process changes should be made is frequently the result of gathering information from techniques, such as interviewing.
www.processdriven.org /process_improvement_method.html   (69 words)

 Software Process Improvement
In "Managing the Software Process" by W. Humphrey, it is suggested that the assessment process not be undertaken unless there is a clear direction that the department is headed in and that it is part of the job of the assessment team to make recommendations for the organization to do to advance in that direction.
Once an organization knows where it is, through the assessment process, and knows where it wants to be, through the vision development process, it has to define how it intends to get from where it is to where it wants to be.
At the beginning of this document I said that this improvement process is the same process used to improve anything.
sern.ucalgary.ca /courses/seng/621/W97/alang/present.htm   (3849 words)

 Patterns for Conducting Process Improvement
You want to change the process documentation to address the requisite assessment criteria, but you also want the documented process to be used and followed by the practitioners (as opposed to shelfware that simply stays on the shelf, never to be used except when a process auditor happens to be visiting the premises).
Improvement progress is seemingly suspended somewhat during the "archaeology" phase, but this is deemed necessary in order to analyze the process stakeholders and understand their existing cultural behavior and values.
Process follows Practice builds on Process is Product by pointing out that process improvement is akin to a certain kind of development project: namely a legacy systems reengineering project (involving significant interface changes) where it is deemed infeasible or impractical to simply throw out the existing system and start over from scratch.
www.cmcrossroads.com /bradapp/docs/i-spi/plop97.html   (8665 words)

 A Continuous Process Improvement Model for the HPMS
A process is defined as a sequence of steps, tasks or activities that convert inputs to outputs and add value to the inputs as they are used to produce something new.
Data quality improvements in these processes should be a major concern for the State because of the impacts on their own data needs; improvements to these processes will eventually be reflected in future HPMS data submittals.
There may be several different processes involved from the raw data collection to data management and update to linking the data to the HPMS submittal that may need to be reviewed to get a complete understanding of the total process and to be able to determine where improvements can be made.
www.fhwa.dot.gov /policy/ohpi/hpms/cpi.htm   (4258 words)

 Process Improvement Procedures for Call Center
Note that this is a process that would apply to any metric / task / procedure that you have in the call center, and not one that is specific to just one element.
Note that this (the gathering of the information) is not your process improvement procedure, but rather just one specific problem that you have Defined to which you are going to apply the DMAIC process.
In summary, an effective process improvement procedure does not rely upon one single tool, but rather an integrated DMAIC approach that can be applied to the myriad components interacting within a call center.
www.incoming.com /WebModules/QueueTips/Question.aspx?ID=796   (391 words)

 Process Improvement Training and Consulting
As with most things, Deming was the first to emphasise the importance of a system, or process, a lot of his treatise took great pains to explain that many failures are not due to equipment or people, but the system itself.
Hammer and Champy took this one step further (and their bank account) with the advent of Business Process Reengineering, which is an altogether more drastic approach to Process Improvement, but the prize has to go to Peter M Senge with the darkly mysterious ‘Fifth Discipline’ which also basically had systems at its heart.
The management, who until now had shown some inertia towards changing their processes, were amazed to see how a bureaucracy that had gown out of hand over the years was not only costing them money, but also efficiency and creativity.
www.datainformationservices.com /sa/processimprovement.asp   (408 words)

 Process Improvement Tools
Process can be improved when the bottlenecks in the transformation of inputs to outputs are recognized and handled as constraints to be minimized or eliminated.
Process improvement is now a matter of improving the transformation.
The TheoryOfConstraints says every process will have constraints or bottlenecks and the way to optimize a process is to select one constraint as dominant and make the rest of the process subservient to that constraint.
c2.com /cgi/wiki?ProcessImprovementTools   (3316 words)

 Process Improvement
Process improvement is a keystone concept in modern management.
Systems Thinking emphasizes a systems view, rather than a process view, but there are strong similarities between the two methods.
Genichi Taguchi focused on the losses to society which stem from poor quality, and suggested ways of reducing those losses through a form of process improvement, using designed experiments.
www.skymark.com /resources/methods/process_improvement.asp   (185 words)

 HELIX Process Improvement
In addition to de facto standard processes and approaches to workplace project management, many organizations require an ability to improve and streamline mission-critical workflows and high-value business processes.
The HELIX Factor is the first true approach that combines all the elements needed to successfully plan, conduct, and improve business processes and the HELIX Project Process is the first productized software solution of its kind for facilitating process improvement workshops.
Today, companies the world over are learning that the processes they use to deliver value to their customers, owners, and employees are as important to their success as having a sound strategic direction.
www.botinternational.com /helix_process.htm   (417 words)

 Process Improvement
Determine which technologies are beneficial and appropriate to the particular environment and, more importantly, how the technologies (or processes) must be refined to best match the process with the environment.
Clearly, the hierarchical structure suggested by GQM moves the organization, project or projects, to realize for improvement you must first have baseline information regarding current practice, and this information needs to be quantitative.
It is, however, important to realize that the simplicity of the process may be it greatest asset for those just beginning with process improvement.
www2.umassd.edu /SWPI/processframework/improvement.html   (956 words)

 Process Improvement Articles
The experts cover, amongst other things, why managing processes is so important, how to define processes and how to set up a cycle of continuous improvement.
It allows for continuous improvement of processes, on a project-by-project basis.
The Six Sigma DMAIC process methodology is a system that brings measurable and significant improvement to existing processes that are falling below specifications.
www.businessperform.com /html/process_improvement_articles.html   (708 words)

 Process Improvement Training - DOE using Taguchi Techniques
Process Improvement Training - DOE using Taguchi Techniques
This process control training course, as with all of our training courses, is not just text book instructions but practical knowledge and case examples based on years of experience.
You will understand how improvement in consistency is measured in statistical terms and how experiments can be designed to improve it.
www.bin95.com /process_improvement_training.htm   (1258 words)

 The Process Group
There must be ample time for improvement and for people to do their "real work." That is why we recommend assessing only every two to three years.
Since the process improvement idea may be conceptually sound, but perceived to be painful, you must present ways to reduce the risk of pain.
While implementing process improvement, you will need to communicate the results accurately and in a way that is meaningful to the manager.
www.processgroup.com /fv2n2.htm   (1756 words)

 O'Reilly Media -- Bookstore: Process Improvement Essentials
Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization.
These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success.
He leads the reader to a determination of which one, or combination, of these programs may be the right one for their company.
www.oreilly.com /catalog/artofsoftware   (504 words)

 SAIC: Software Development: Process Improvement Consulting
Process assessments can be used to verify existing capabilities (a CMM or CMMI rating), or to create a baseline of existing practices mapped to the CMM or the CMMI.
SAIC's 3-Tier Process Framework is a clear and concise documented approach for implementing SEI Software CMM Level 2 and Level 3 software processes at both the organizational and project levels.
SAIC's Software Process Model is equipped with Working Group Charters and materials needed to start up and provide working group orientations for each process area (e.g., configuration management, requirements management, project management, software engineering, test, etc.).
www.saic.com /software/process.html   (597 words)

 Inbpo Service : BPO India :: Offshore Delivery :: Process Improvement   (Site not responding. Last check: )
Inbpo invests heavily into process reengineering and targets 15% additional reduction in costs through process improvements over a 3 year time frame.
It provides the motivation, forum and platform to agents to generate, evaluate and implement ideas within their respective processes to make small incremental improvements.
Driven by a centralized and rigorous process through a web enabled platform and backed by a rewards and recognition mechanism, AIM reinforces Inbpo's culture of continuous improvement.
home.comcast.net /~kb.singh/coe-improvement.htm   (167 words)

 Process Impact -- Software Process Improvement Consulting and Education
Our mission is to collaborate with clients to have an impact on the processes their software organizations use, and to help those processes have an impact on the business.
We apply established process improvement models and approaches in a non-dogmatic, sensible way that fits the culture and needs of each organization.
Karl Wiegers, the Principal Consultant at Process Impact, has many years of experience with software development, software management, and leading process improvement, quality improvement, and software measurement activities in both small and large organizations.
www.processimpact.com   (184 words)

 Process Improvement Consultants
Each process improvement project is designed to meet your unique and desired outcomes.
Our consultants work with your personnel to facilitate the development of a tactical plan for your process improvement project.
This leverages the use of consulting resources and promotes the ownership and buy-in of your employees to the process.
www.hpkgroupllc.com   (179 words)

 Process Impact -- Publications by Karl Wiegers
Karl Wiegers, Principal Consultant at Process Impact, has written four books, two handbooks, and several dozen articles on many aspects of software engineering, software management, and software process improvement.
The emphasis is on realistic practical methods and process improvement, not theoretical models.
Whether you're using the CMM or CMMI as a process improvement framework, or just trying to learn how to work more effectively, you'll find a wealth of pragmatic guidance and useful insights about how to steer your organization toward better productivity and quality.
www.processimpact.com /pubs.shtml   (2361 words)

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