| |
| | RSP&A Software quality management & assurance resources |
 | | Books by Deming (Out of the Crisis, MIT Press, 1986), Juran (Juran on Quality by Design, Free Press, 1992), and Crosby (Quality is Free, McGraw-Hill, 1979 and Quality is Still Free, McGraw-Hill, 1995) do not focus on software, but are must reading for senior managers with software development responsibility. |
 | | Gluckman and Roome (Everyday Heroes of the Quality Movement, Dorset House, 1993) humanizes quality issues by telling the story of the players in the quality process. |
 | | The ISO 9001:2000 quality standard is discussed by Cianfani and his colleagues (ISO 9001:2000 Explained, second edition, American Society for Quality, 2001) and Gaal (ISO 9001:2000 for Small Business: Implementing Process-Approach Quality Management, St. Lucie Press, 2001). |
| www.rspa.com /spi/SQA.html (1128 words) |
|