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Topic: Quality management

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	Glossary of 200 Common Quality Management Words, Acronyms and Terms (Site not responding. Last check: 2007-10-22)
		Quality audit (also quality assessment, or conformity assessment) A systematic and independent examination and evaluation to determine whether quality activities and results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve objectives.
		Quality surveillance The continuing monitoring and verification of the status of procedures, methods, conditions, products, processes, and services, and analysis of records in relation to stated references to ensure that requirements for quality are being met.
		Quality system audit A documented activity performed to verify, by examination and evaluation of objective evidence, that applicable elements of the quality system are suitable and have been developed, documented, and effectively implemented in accordance with specified requirements.
	www.1stnclass.com /quality_glossary.htm (4054 words)

	Quality management system - Wikipedia, the free encyclopedia
		Quality management systems are the outgrowth of work done by W.
		Quality, as a profession and the managerial process associated with the quality function, was introduced during the second-half of the 20th century, and has evolved since then.
		In Canada, the National Quality Institute presents the 'Canada Awards for Excellence' on an annual basis to organisations that have displayed outstanding performance in the areas of Quality and Workplace Wellness, and have met the Institute's criteria with documented overall achievements and results.
	en.wikipedia.org /wiki/Quality_Management_System (879 words)

	Total Quality Management
		Total quality management is not a fad of the times, but rather a correction of the previous failures in management combined to produce a better management style when used appropriately (Anschutz, 1995, p.
		Focus quality management is focused on a cross-functional process rather than a functional outcome, which is the accustomed concentration of total quality management and proposes that the focus should be as specific as possible in order to achieve the greatest success.
		During this step the manager and the leadership team organize and develop statements of mission, values, and vision; identify key processes; and conduct an assessment to determine where the company is and where it wants to be in the future.
	www.iejs.com /Management/Total_Quality_Management.htm (4232 words)

	Quality Management (Principles & Techniques) (Site not responding. Last check: 2007-10-22)
		Quality Management is a dynamic subject continually evolving in response to a rapidly changing world.
		Quality Management System (QMS), the systems or QMS model approach to QA, including what QMSs are available and appropriate.
		Quality Improvement (QI) or Total Quality Management (TQM), describing what QI is, the approach and means of introduction and implementation, including the various techniques associated with QI.
	www.qmt.co.uk /books/quality_management.htm (1315 words)

	Quality management Summary
		Quality management is not specific to managing people, but rather is related to improving the quality of goods and services that are produced in order to satisfy customer demands.
		Managers must be dedicated to transforming their companies into "learning organizations" in which workers want to upgrade their skills and take advantage of the opportunities and incentives to do so.
		Quality management is a method for ensuring that all the activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance.
	www.bookrags.com /Quality_management (2053 words)

	Ethics Quality
		TQM is an organization wide management system that applies tools, technologies, and standardized procedures to integrate efforts, to prevent failure costs, to improve process execution, to assure the existence of a capable and supportive organizational culture to sustain the organization's quality journey over time.
		Benchmark statistics of the highest quality organizations show the greatest distinguishing factor in achievement was not the brand of programming they chose, but rather how long (in years or decades) they have sustained their continuous effort and focus on quality improvement.
		When organizations attempt to advance quality without advancing ethics and culture they often are spinning their wheels only to wonder later why quality initiatives did not work as well as expected.
	www.ethicsquality.com /qualitymanagement.htm (2500 words)

	Quality Management
		Statistical quality control methods are wonderful tools for controlling quality -- when we have quality worth controlling.
		In the early 1980s, when companies began changing from inspection-oriented to more modern quality management methods, many organizations decided that massive work force training in statistical quality control was the correct first step.
		At middle management and supervisory levels, department budgets, work schedules, cycle times, major projects and departmental work plans should be controlled, even though many of these recently have become candidates for self control or self-directing work teams.
	www.qualitydigest.com /mar98/html/qmanage.html (692 words)

	Quality Management
		Quality managers must be bilingual and speak the languages of both upper managers and the work force..
		One remark that hit us both was his simple explanation that middle managers needed to be bilingual--that is, they had to speak the language of both upper managers and of the work force.
		Quality efforts are seen clearly as the means to increasing revenues, reducing costs, securing solid market positions and attaining long-term goals.
	www.qualitydigest.com /july98/html/qmanage.html (825 words)

	Downloadable text on Quality Mnagement
		Managers and supervisors need to understand these techniques too, because it is their job to facilitate and drive the quality improvement effort.
		Quality management is a philosophy that seeks to prevent defects in products or services rather than relying on inspection to sort out defects after they occur.
		Quality control is based on using statistical analysis to measure and predict the performance of processes.
	www.eagle.ca /~mikehick/quality.html (5147 words)

	Quality management - Wikipedia, the free encyclopedia
		Quality management is a method for ensuring that all the activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance.
		The Quality Management System standards created by ISO are meant to certify the processes and the system of an organization and not the product or service itself.
		The most elaborated and accepted concept of quality management is the model of the EFQM Excellence Model.
	en.wikipedia.org /wiki/Quality_management (497 words)

	Quality Management
		The project quality management knowledge area is comprised of the set of processes that ensure the result of a project meets the needs for which the project was executed.
		Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
		Cost of a quality system is often viewed as a negative cost because errors in work have been traditionally accepted as a cost of doing business.
	www.yancy.org /research/project_management/quality.html (2265 words)

	EPA Quality System - Quality Management Plans
		A Quality Management Plan documents how an organization will plan, implement, and assess the effectiveness of its quality assurance and quality control operations.
		The Quality Management Plan is an organization or program-specific document; it describes the general practices of an organization or program.
		Thus, the Quality Management Plan may be viewed as the "umbrella" document under which individual projects are conducted.
	www.epa.gov /quality/qmps.html (435 words)

	Quality Management (Site not responding. Last check: 2007-10-22)
		The methodology and procedures that have been developed by the Quality Management Department are grounded in the scientific interpretation of statistical models and based on rigorous data identification, collection, and interpretation.
		The Quality Management Department maintains several databases which are used to facilitate the sophisticated reporting and analyses needed to support Performance Improvement activities.
		Quality Management has published numerous articles on the system’s outstanding programs in such professional journals as Chest (2004), Outcomes Management (2004), The Joint Commission Journal on Quality and Safety (2003), The Joint Commission Journal on Quality Improvement (2002), Journal of Healthcare Quality (2001).
	www.nslij.com /body.cfm?id=45&oTopID=45&PLinkID=11 (914 words)

	WHO \| Quality management programme
		Quality has been identified as a key strategy by WHO to ensure availability of safe blood for all patients requiring transfusions – particularly women, children, and trauma victims.
		The Quality Management Project (QMP) has been developed by WHO as an innovative initiative designed to build capacity in quality management for blood transfusion services at global level.
		Implementation of quality management systems in Blood Transfusion Services through this collaborative project will lead to an improvement in the safety, adequacy and quality of blood for patients requiring blood transfusion, thus significantly reducing morbidity, mortality and burden of disease due to unsafe transfusion.
	www.who.int /entity/bloodsafety/quality/en (733 words)

	The New Mexico Water Quality Management Plan
		The Statewide Water Quality Management Plan (WQMP) is the formal document adopted by the New Mexico Water Quality Control Commission that delineates a detailed program for approaching New Mexico's unique and complex surface water quality issues.
		First, it is intended to provide a concise summary of the water quality management system in New Mexico and the roles of the major participants in that system.
		Although the State currently conducts water quality planning on a statewide level, these efforts are evolving toward more of a watershed level focus in the context of the statewide planning efforts.
	www.nmenv.state.nm.us /swqb/Planning/Water_Quality_Management_Plan/index.html (220 words)

	LIMS from LabVantage - Laboratory Information Management Systems: Solutions: Quality Management
		Quality management has become vital to the success of any manufacturing organization.
		Quality management requires an enterprise-wide solution that enables information to be accessible to others to ensure smooth, efficient processes.
		Today’s quality management laboratory information management solutions support product quality and cost reduction initiatives that reduce waste attributable to high cycle times, high defect rates, low yields, poor productivity, excessive inventories, and lack of customer focus.
	www.labvantage.com /solutions/qualitymanagement/index.html (384 words)

	ISO - International Organization for Standardization
		ISO 9000 has become an international reference for quality management requirements in business-to-business dealings, and ISO 14000 is well on the way to achieving as much, if not more, in enabling organizations to meet their environmental challenges.
		ISO 10012 specifies the requirements for a measurement management system that can be used by an organization performing measurements as part of the overall quality management system, and for ensuring that metrological requirements are met.
		ISO 15849, Guidelines for implementation of a fleet management system network, clears the fog by providing users - ship owners and operators - with a set of principles for shipboard management systems or fleet management system networks that can be applied to the various functions, regardless of the particular technology being employed.
	www.iso.ch /iso/en/commcentre/isocafe/isocafe_8.html (1320 words)

	City of Philadelphia \| Office of Quality Management \| Home
		The Division of Social Services (DSS) within the Managing Director's Office was created in 2000 by Mayor John Street to improve the quality of social services provided to the residents of Philadelphia.
		Concurrent with the creation of DSS, the Quality Management Unit (QMU) was established to promote effective services that result in positive consumer outcomes through the measurement of results and the design and implementation of performance improvement strategies.
		This work group is comprised of individuals chosen by their respective Commissioners to provide the leadership within all DSS departments for the quality management initiatives.
	www.phila.gov /quality (269 words)

	Quality Management: Philosophy
		After my previous posting about Cost of Quality, I thought it would be interesting to focus a little bit on quality management as I consider it to be a cornerstone to the success of any project.
		Quality Management refers to the overall quality philosophy and summarizes the preventative and appraisal quality activities that have been integrated into the project management processes that occur throughout the delivery life cycle.
		Although Quality Management is described in terms of discrete processes, the work is iterative and is conducted in parallel with the project life cycle activities.
	blogs.ittoolbox.com /eai/implementation/archives/quality-management-philosophy-5655 (1058 words)

	We are Simply Quality!
		ISO 9000 is a set of standards for quality management systems that is accepted around the world.
		In addition, with the year 2000 revision of the standard, quality objectives, continual improvement, and monitoring of customer satisfaction provide the customer with increased assurances that their needs and expectations will be met.
		Managing the Economic Effects of Total Quality Management -- A Dissertation on the Research in Developing an International Standard on the Economics of Quality for the International Organization for Standardization by Johann W Grobler
	www.simplyquality.org (1382 words)

	IDEM - Quality Management Plan (Site not responding. Last check: 2007-10-22)
		The IDEM Quality Management Plan (QMP) is a requirement of IDEM’s Environmental Performance Partnership Agreement (EnPPA), and was prepared in accordance with strict guidelines from the US Environmental Protection Agency (USEPA).
		The QMP is a formal document that describes the quality system in terms of the organization’s structure, the functional responsibilities of management and staff, the lines of authority, and the required interfaces for those planning, implementing, and assessing all activities conducted.
		The primary goal of the IDEM Quality Management System is to ensure that all of the Agency environmental programs produce results (data) that are of sufficient quantity and known quality, and are of the type and quality needed for their intended uses.
	www.in.gov /idem/publications/qmp/index.html (393 words)

	Quality Management
		Continuous Improvement, in regard to organizational quality and performance, focuses on improving customer satisfaction through continuous and incremental improvements to processes, including by removing unnecessary activities and variations.
		Total Quality Improvement (TQM) is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements.
		Six Sigma is a quality management initiative that takes a very data-driven, methodological approach to eliminating defects with the aim to reach six standard deviations from the desired target of quality.
	www.managementhelp.org /quality/quality.htm (241 words)

	ISO - International Organization for Standardization
		This document introduces the eight quality management principles on which the quality management system standards of the revised ISO 9000:2000 series are based.
		The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards.
		The requirements of quality management systems and supporting guidelines are given in the ISO 9000 - Selection and use.
	www.iso.org /iso/en/iso9000-14000/understand/qmp.html (1179 words)

	Quality Management
		By Quality Management, we mean all the activities that are intended to bring about the desired level of quality.
		In particular, Quality Audit relates to the approach to quality that is laid down in quality standards such as the ISO-900x standards.
		It is good project management practice, as well as a Quality Management process, to identify in advance all the anticipated deliverables.
	www.epmbook.com /quality.htm (1864 words)

	Home Quality Management, Inc.
		Home Quality Management, Inc. (HQM) is founded on the belief that enhancing the quality of life for the aging of America is essential.
		Home Quality Management, Inc. is a management company with a primary focus on long-term care and assisted living services, and is a wholly owned subsidiary of Healthcare Acquisition, Inc. Currently, Home Quality Management, Inc. and it's subsidiaries operate 59 nursing home and assisted living facilities throughout the eastern United States.
		Home Quality Management is founded on the belief that enhancing quality of life for the aging of America is essential.
	www.homequalitymanagement.com (323 words)

	AHCA: Bureau of Medicaid Quality Management (Site not responding. Last check: 2007-10-22)
		The Bureau of Medicaid Quality Management consists of three offices: 1) Office of Medicaid Research and Policy (formerly, the Bureau of Medicaid Research); 2) Office of Medicaid Program Oversight (formerly the Monitoring Unit); and 3) Office of Project Management.
		The three units are focused on optimizing and improving quality in our programs, our policies, our implementations of projects and research.
		Susan Dilmore, PMP, is the Chief of the Bureau of Medicaid Quality Management.
	www.fdhc.state.fl.us /Medicaid/quality_management (95 words)

	Quality Management - Quality Control - Quality Assurance
		The Quality Management Kit includes the quality control and quality assurance templates needed to perform effective project quality management.
		By using the Deliverables Register, you will be able to monitor and control the current quality of your project deliverables, thereby ensuring that they meet the quality targets set out in the Quality Plan.
		By purchasing this project Quality Management Kit, you will gain the templates needed to produce high quality deliverables for your customer.
	www.method123.com /quality-management-kit.php (329 words)

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