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| | MISQ Vol. 18, No. 3, Business Process Reengineering at CIGNA |
 | | On reengineering projects, the odds are a lot higher." Overall, CIGNA has found in its analysis of reengineering projects that only about 50% of the reengineering efforts succeed in the first go around even if the project has senior management's full backing. |
 | | The reengineering team carried out over 30 different diagnostics and gathered inputs from more than 1,000 PandC employees through surveys, interviews, process models, full-day customer workshops, brown paper fairs, etc. Brown paper [6] was used to map 19 different processes in order to understand their broken parts. |
 | | Initially, outside consultants (1) educated the group on reengineering concepts, (2) furnished the group with a reengineering methodology to approach and structure projects, and (3) assisted in project leadership where this was deemed as beneficial. |
| www.misq.org /archivist/vol/no18/issue3/sim94/sim94.html (7255 words) |
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