Where results make sense

About us   |   Why use us?   |   Reviews   |   PR   |   Contact us

Artificial Intelligence @ RightNow Technologies Thus, they are not only pursuing the research aspects of their project, but also making sure the final version is computationally efficient and scalable, integrates well with the rest of the software, and, where appropriate, is accessible through a polished user interface. This dual focus helps RightNow Technologies succeed not just in the business domain, but also in the academic domain, providing customers with true innovations, not just knock-offs of other products. This colloquium covers a broad range of topics and is attended by employees of RightNow Technologies, faculty, researchers, and students from Montana State University, Montana Tech, the University of Montana, other local researchers, and occasionally people from outside our region, including the NSF, NASA, and others. labs.rightnow.com   (335 words)

RightNow Technologies - Wikipedia, the free encyclopedia RightNow Technologies NASDAQ: RNOW is a U.S. software company that develops customer relationship management (CRM) software small and mid-market businesses. RightNow makes and supports one product - RightNow CRM which has three main components: Sales, Service, and Marketing. RightNow is primarily known for their business model of offering their software as a hosted service in addition to offering it to customers in a traditional enterprise solution. en.wikipedia.org /wiki/RightNow_Technologies   (221 words)

PRESS RELEASE CenterStone Technologies Replaces RightNow's Customer Service Software With Parature's Customer Support ...   (Site not responding. Last check: 2007-10-28) After implementing RightNow's products a year ago, CenterStone, leading provider of applications helping retail dealers and salespeople work more effectively, began to realize that the workflow and user interfaces were complicated both on the customer support representative and end user customer sides. RightNow was situated where you almost have to think two years in advance on everything you were doing which isn't always possible," concluded Gates. A full case study on how CenterStone Technologies is utilizing Parature's customer support solution is available on Parature's website at http://www.parature.com/res_casestudies.aspx. www.marketwire.com /mw/release_html_b1?release_id=100320   (759 words)

RightNow Delivers Highest ROI in Hosted CRM Market According to Nucleus Research "RightNow has focused significant attention on helping customers achieve maximum returns from their CRM investments by deploying the company's technology effectively-as well as overcoming the organisational and process barriers that can undermine ROI," Rebecca Wettemann, vice president of Research at Nucleus Research, said. RightNow Technologies is a leading provider of on-demand software solutions designed to optimize customer service operations for businesses of all sizes. RightNow's comprehensive customer service solution features a self-learning knowledgebase that is designed to seamlessly support multiple communications channels including web, interactive voice, email, chat, telephone and proactive outbound email communications. www.insightexec.com /item/130993/pnd/phnd/ienewsfoot   (527 words)

Press Release -RightNow Technologies RightNow Web eService Center is an Internet customer service solution that automates email responses and uses a proprietary self-learning knowledge base technology to accurately predict and anticipate customer support questions. RightNow Technologies is a leading global provider of proven eService solutions that deliver rapid time-to-benefit and quick ROI. RightNow was named the second fastest- growing independent software company in the U.S. by Softletter, an industry newsletter. www.realmarket.com /news/rightnow111901.html   (432 words)

RightNow on Demand CRM Empowers NZ Postal Division to Streamline and Optimize Core Sales Processes RightNow Sales also makes it easy for Datamail to track opportunities throughout the sales cycle, and RightNow ensures every step in the process is executed in a timely and appropriate manner. About RightNow Technologies, Inc. RightNow (Nasdaq: RNOW) provides organizations with industry-leading on demand CRM solutions to build customer-focused businesses. RightNow's acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers. www.prnewswire.com /cgi-bin/stories.pl?ACCT=104&STORY=/www/story/02-17-2005/0003027638&EDATE=   (719 words)

CRM News: Hosted CRM: RightNow Technologies Jumps on IPO Bandwagon RightNow CEO and founder Greg Gianforte told CRM Buyer that SEC regulations prevent the company from discussing the announcement. RightNow first filed back in April 2000, but withdrew the offering later that year amid the dot-com bust. CRM industry analyst Denis Pombriant noted that RightNow is better positioned to file an IPO than it was four years ago, adding that the company has done its homework during the interim. www.crmbuyer.com /story/33730.html   (662 words)

RightNow targets Siebel customers | Tech News on ZDNet RightNow Technologies is offering Siebel Systems customers six months of its customer relationship management system for free, in an effort to profit from any uncertainty arising from Oracle's pending acquisition of Siebel. RightNow, a hosted applications company, said Wednesday that its offer will reduce the cost of a two-year Siebel contract by 25 percent. RightNow's move is part of its effort to grab a larger slice of the market for corporate customers. news.zdnet.com /2100-3513_22-5955851.html   (461 words)

Investor Relations - Home Page | RightNow Technologies, Inc. RightNow (RNOW) is leading the industry beyond CRM to high-impact Customer Experience Management solutions. RightNow Technologies to Webcast at Pacific Crest On Demand Conference RightNow Technologies to Webcast at Upcoming Financial Conferences www.shareholder.com /rnow   (141 words)

RightNow updates CRM suite | InfoWorld | News | 2005-08-10 | By Stacy Cowley, IDG News Service   (Site not responding. Last check: 2007-10-28) RightNow Technologies (Profile, Products, Articles) Inc. rolled out the latest version of its hosted CRM (customer relationship management) software service this week and introduced two new add-on products aimed at expanding the company's telesales and customer self-service offerings. RightNow 7.5 encompasses about three dozen updates, all of which were developed specifically to address customers' feature requests, according to RightNow Chief Executive Officer Greg Gianforte. RightNow is one of a pack of ASPs (application service providers) that are reshaping the midmarket applications field by taking software out of customers' data centers and managing it from their own. www.infoworld.com /article/05/08/10/HNrightnow_1.html   (1482 words)

RightNow Technologies OpenSource Software Information RightNow makes extensive use of open source technologies across our hosting infrastructure. We've supported over 1 billion customer interactions with 99.5% reliability with this infrastructure-making us one of the leading examples of enterprise-class open source implementation. We are also active participants in the open source community, helping facilitate the ongoing evolution of these technologies for everyone's benefit. opensource.rightnow.com   (150 words)

News : RightNow Technologies Receives Innovation Award RightNow is successful in applying AI techniques to real business problems.Its market acceptance by more than 1,000 customers ranks RightNow eServiceCentre among the most widely embraced AI-based products in the history ofthe IT industry. RightNow eService Centre employs a broad range of AI technologies andtechniques - including natural language processing, intelligent "clustering"of related knowledge items and automated ranking of knowledge items based onrelevancy and age, for which RightNow recently received the patent. RightNow eService Centre represents, "an excellent example of how AItechnology and the Internet can be used to provide increasing levels ofcustomer support in an economic fashion," said Steve Chien, Jet PropulsionLaboratory, IAAI Conference Chair for 2002. www.contactcenterworld.com /html/ns/ns_{6CC7ACEA-5E11-40D4-839B-AD703D5417B1}.asp   (440 words)

AC/OS: Just what constitutes an open source company? (RightNow Technologies)   (Site not responding. Last check: 2007-10-28) Greg Gianforte, CEO of RightNow Technologies, emailed me to suggest a broader definition of an open source company. As operating systems, databases, Web servers, and other infrastructure components become increasingly commoditized, there is simply no good reason to pay through the nose for proprietary solutions that offer no discernible functional advantages over their open source counterparts. So, while RightNow is not an open source vendor per se, it’s hard to name a company that’s more effectively taking advantage of the economics of open source. asay.blogspot.com /2005/11/just-what-constitutes-open-source.html   (978 words)

RightNow Adds Voice Features to Online CRM Suite RightNow Technologies Inc. is seeking to vault ahead of hosted application service competitors by adding voice features to its customer relationship management product line. RightNow has released eight voice-enabled application modules that will allow customers to supplement their Web-based CRM applications with voice interactions, said Joseph Brown, RightNow's vice president of voice solutions. RightNow was also wise in that it hasn't tried to cover a huge range of possible transactions at least to start, Schoeller observed. www.eweek.com /article2/0,1759,1833289,00.asp?kc=EWRSS03119TX1K0000594   (1192 words)

SSPA | Service & Support Professionals Association RightNow Technologies is a leading provider of customer service solutions. RightNow Technologies is the leading customer service and support solutions expert that radically and rapidly improves the effectiveness of service and support operations with easy-to-implement/easy-to-use technology, replicable best practices drawn from the industry's broadest base of successful implementations, and engagement terms that create accountability for delivering quantifiable results. RightNow delivers these benefits to more than 1,000 customers worldwide such as: Air New Zealand, Ben and Jerry's, Briggs and Stratton, British Airways, Cisco, Dolby Laboratories, Inc., Electronic Arts, Pioneer, Raymarine, Remington, Sanyo, Specialized Bicycles, and more than 100 public sector clients including the Social Security Administration and the State of Florida. www.thesspa.com /publications/pr/030319.asp   (602 words)

CRM Blog: RightNow Technologies introduces voice and call-center integration with CRM solutions   (Site not responding. Last check: 2007-10-28) A PRNewswire reports that RightNow Technologies has unleashed a set of tools that integrate voice and cal center facilities with its CRM solutions to enable more visibility for their clients. RTAPI extends the leadership position taken by RightNow in the integration of voice functionality with CRM since its acquisition of Convergent Voice and its introduction of RightNow Voice in June 2005. RightNow is currently the only on demand CRM vendor to offer both native voice applications and a robust voice API for integration with third-party products RightNow is also the only on demand vendor to offer unified management of customer interactions and access to a common knowledge base across voice, email, Web and chat communication channels. www.crmblog.org /2005/10/rightnow_techno_1.html   (319 words)

destinationCRM.com | CRM Buyers Guide - RightNow Technologies RightNow CRM: Provides a complete solution for real-time visibility across all customer-facing departments, maximizing the efficiency of your organization and helping build profitable customer relationships. RightNow Service: A unified, multi-channel solution from the customer service experts, RightNow Service seamlessly captures customer interactions from both traditional and online channels' improving service quality and agent effectiveness. RightNow Marketing: RightNow Marketing delivers the vital marketing functionality to turn your ideas into reality, reduce the complexity of campaign administration and provide the actionable insight to track campaign impact. www.destinationcrm.com /directory/company.asp?CompanyID=7410&ArticleID=5342   (893 words)

Topic:RightNow Technologies - ITtoolbox Wiki   (Site not responding. Last check: 2007-10-28) RightNow Technologies is a software company which develops CRM suite solutions for SMBs who are interested in building a customer-focused business. RightNow CRM is able to provide real-time, actionable data to drive customer profit and loyalty throughout a business. Copyright © 1998-2005 Information Technology Toolbox, Inc. All product names are trademarks of their respective companies. wiki.ittoolbox.com /index.php/Topic:RightNow_Technologies   (305 words)

RightNow Technologies RightNow’s customers were increasingly asking their vendors to prove their IT security due diligence. Leading on demand customer relationship management company, RightNow Technologies upgrades its vulnerability management initiative to more effectively reduce risk and build customer loyalty. RightNow Technologies knows how to ensure that its customers get the best information they need to make intelligent decisions the very moment they need it. www.qualys.com /customers/casestudies?id=rightnow   (506 words)

InfoWorld Product Finder - RightNow Technologies Company Summary These best practices have been distilled from the real-world experiences of the 1,000+ companies that have deployed RightNow Technologies' solutions as part of their overall customer service strategies. RightNow Technologies presents the CRM Analyst Series to give you the edge you'll need. Thanks to advances in voice technology, better, faster and more cost effective service is now available to your customers via their most preferred communication channel. productfinder.infoworld.com /search/index/infoworld/prov_summary/12708   (1721 words)

Customer Experience Software from RightNow Technologies, Customer Experience Management, Customer Relationship ... RightNow provides a strategic solution to drive superior customer experiences CRM and the Customer Experience Learn how your customer service, sales, and marketing systems can drive customer delight. Find out where you can visit RightNow at an upcoming event, or join us for a free webcast. www.rightnow.com   (90 words)

RightNow Technologies to Present at ThinkEquity Partners 3rd Annual Growth Conference BOZEMAN, Mont., Sept. 2 /PRNewswire-FirstCall/ -- RightNow(R) Technologies, Inc. (Nasdaq: RNOW) today announced that Susan Carstensen, CFO will be presenting at the ThinkEquity Partners 3rd Annual Growth Conference on September 13, 2005 at 2:30 p.m. A live audio webcast will be available on RightNow's Investor Relations website at http://www.shareholder.com/rnow/medialist.cfm/. RightNow is a registered trademark of RightNow Technologies, Inc. Nasdaq is a registered trademark of the NASDAQ Stock Market. www.prnewswire.com /cgi-bin/stories.pl?ACCT=104&STORY=/www/story/09-02-2005/0004099055&EDATE=   (213 words)

RightNow Technologies :: RightNow Technologies to Webcast at Upcoming Financial Conferences RightNow Technologies :: RightNow Technologies to Webcast at Upcoming Financial Conferences ET and the Thomas Weisel Partners Technology 2006 Conference in San Francisco, CA on Wednesday, February 8, 2006 at 12:45 p.m. RightNow (NASDAQ: RNOW) provides organizations with industry-leading on demand CRM solutions to build customer-focused businesses. sev.prnewswire.com /computer-electronics/20060202/LATH11202022006-1.html   (214 words)

Great Recreational Opportunities for Bozeman, Montana Residents, Like the Employees of RightNow Technologies   (Site not responding. Last check: 2007-10-28) RightNow Technologies working from the Bozeman, Montana office, you will have many more recreational opportunities. Just think how great it would be to not even have to wake up early in the morning to get a good set of runs in at a world-class ski hill—and be able to go soak in natural hot mineral water afterwards. Join the RightNow team and you could be among those lucky few who love their work, love their employer, and just love it here. www.iloveithere.net /outdoor.html   (572 words)

CRM Blog: RightNow Technologies announces milestone of one billion customer interactions since 2003 An article published by CRM Today reports that the CRM solutions offered by RightNow® Technologies have handled more than one billion interactions with customers since the year 2003. Greg Gianforte, CEO and founder of RightNow, revealed that one billion customer interactions in less than three years accentuate the pace at which RightNow solutions have permeated business solutions. Because RightNow CRM(TM) is delivered on demand, organizations reap its revenue, savings and productivity benefits without bearing the costs associated with conventional software deployments -- such as capital investments in server and storage hardware infrastructure, ongoing systems management expenses, security, and business continuity. www.crmblog.org /2005/10/rightnow_techno.html   (280 words)

Try your search on: Qwika (all wikis)

About us   |   Why use us?   |   Reviews   |   Press   |   Contact us   Copyright © 2005-2007 www.factbites.com Usage implies agreement with terms.