| |
| | Amazon.com: Root Cause Analysis: Improving Performance for Bottom Line Results: Books: Robert J. Latino,Kenneth C. ... (Site not responding. Last check: 2007-10-13) |
 | | Specialists in root cause analysis methodology, the authors discuss the roles of management and a root cause analysis team in prioritizing the problems to analyze, automationg the process, and helping to uncover the physical, human, and latent causes of undesirable workplace events. |
 | | The book explains root cause analysis, which is a structured process designed to uncover the cause of any undesirable workplace event. |
 | | Case studies are used to illustrate the potential of root cause analysis, showing its effectiveness in particular in steelmaking, customer service, and manufacturing. |
| www.amazon.com /Root-Cause-Analysis-Improving-Performance/dp/0849307732 (2013 words) |
|