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| | October 2000 Jack Bennett (Site not responding. Last check: 2007-09-30) |
 | | For instance, the salesperson is standing on the show floor with a customer and the customer says, " I have to leave now." The salesperson turns, sees the manager walking past and says, "Hey boss, will you talk to my customer, he wants to leave?" You may laugh but we've all seen that happen. |
 | | When a salesperson is ready to turnover a customer, the manager says, "Bring them into my office." The salesperson does, introduces everyone and then (A) leaves the room if that's the procedure, or (B) stays in the office. |
 | | If the salesperson stays in the office, he or she should always stand or sit next to the customer. |
| www.theautochannel.com /mania/industry.orig/dealeronline/issues/bennettsoct2000.html (769 words) |
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