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| | CRM Today: Sevenoaks District Council Improves Service |
 | | Sevenoaks District Council in Kent, which provides important local services to more than 109,000 people in West Kent, has improved its customer contact by investing in new telephone technology from Macfarlane Telesystems. |
 | | The Contact Centre is key to Sevenoaks District Council's commitment to its commitment to high levels of customer service, reflected in its local performance indicators which includes 80% of all queries to be answered at first point of contact. |
 | | As part of this dedication to online government, Sevenoaks District Council is also part of the Kent Connects Partnership, which involves a total of fourteen local Kent authorities, that have joined services with other public service providers, such as the Kent emergency services, to link up people and public services. |
| www.crm2day.com /news/crm/EplVFlVlEyfjnbzxIV.php (554 words) |
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