| | Shigeo Shingo (Site not responding. Last check: 2007-10-31) |
 | | Having learned about and made considerable use of statistical QC in his 40s, it was some 20 years later, in 1977, that Shingo observed that the Shizuoko plant of Matsushita's Washing Machine Division had succeeded continuously for one month with zero defects on a drain pipe assembly line with involvement of 23 workers. |
 | | Shingo advocated the practical application of zero defects by good engineering and process investigation, rather than slogans and exhortations that have been associated with the quality campaigns of many American and Western companies. |
 | | Shingo, like Deming and Juran, argued that such American approaches of displaying defects statistics were misguiding and demoralising. |
| www.hkbu.edu.hk /~samho/tqm/tqmex/shingo.htm (417 words) |