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| | Customer case on G-8 and Ericsson's customer care solution Solidus eCare |
 | | G-8 chose Ericsson's contact center solution, Solidus eCare, and has since been able to offer customer service that exceeds that of their competitors. |
 | | Seamlessly integrated with G-8's legacy systems, Solidus eCare provides service via regular phone lines and faxes, or Web-based applications like chat, email, IP telephony and call-back. |
 | | According to Amauri Pinto Caldeira, G-8's Marketing Director, the personalized services that Solidus eCare enables have helped to build efficiency, customer loyalty, and revenues for the individual agencies. |
| www.ericsson.com /enterprise/library/cases/g8.shtml (414 words) |
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