| | SONOFON: Integrated Contact Center Solution (Site not responding. Last check: 2007-10-21) |
 | | SONOFON first initiated a contact center project to replace its legacy telephony system with a fully integrated contact center solution. |
 | | The functional requirements for this interface were to transfer a number of identified business processes to the billing database, such as creating and maintaining billing accounts and subscribers, and querying for and validating against the number inventory system. |
 | | SONOFON selected Accenture as its integration partner based on many factors, including its unique combination of strategic acumen and strong execution capability, and its successful experience with more than 1,000 Siebel projects worldwide. |
| www.accenture.com /Global/Services/By_Subject/Customer_Relationship_Mgmt/Client_Successes/SonofonSolution.htm (828 words) |