| | Market Trends - Client Testimonials (Site not responding. Last check: 2007-10-21) |
 | | Tandem Computers, now owned by Compaq Computers, is a world leader in large, high-volume, continuous processing computer systems. |
 | | Tandem management realized that quick and accurate problem-solving from their On-line Support Center (OSC) was a critical component to customer's satisfaction. |
 | | A five-to-eight minute questionnaire was administered and within days, Tandem management was provided with detailed information, including the customer's verbatim comments, data on the actual amount of time it took to have their problem solved and detailed trend analyses benchmarking the previous year. |
| www.markettrends.com /client/tandem.htm (940 words) |