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Topic: Telephone Relay Service

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	Relay Colorado
		Relay Colorado is a telecommunications relay service which provides full telephone accessibility to people who are Deaf and hard-of-hearing.
		The relay service is available 24 hours a day, 365 days a year, with no restrictions on the length or number of calls placed.
		Relay agents will not share information regarding the contents of any relay call, unless they are required to do so by state or federal law.
	www.colorado.edu /telecom/HearingImpaired/relaycolorado.html (244 words)

	Oregon Activates 711 Telephone Relay Service
		The change means both voice and relay system users will only need to dial 711 to communicate with deaf, hard-of-hearing or speech-disabled people who use text telephones, also known as TTY devices, instead of memorizing a seven or ten-digit access number.
		The relay system is another way we are ensuring all of our citizens are given the services they need," Commission Chairman Roy Hemmingway said.
		The Oregon Relay System is a public service offered by the state and is administered by the Residential Service Protection Fund through the Oregon Public Utility Commission.
	www.areacode-info.com /headline/2001/or011001.htm (499 words)

	Relay New Mexico - FREQUENTLY ASKED QUESTIONS
		Relay New Mexico is a service contracted by the State as part of the federally mandated Americans with Disabilities Act (ADA).
		Relay New Mexico and Sprint work in partnership to provide the best Relay service possible to New Mexico.
		A TTY user is someone making a phone call using a text telephone (TTY), an instrument used by the deaf, hard of hearing, or speech disabled to communicate over the telephone by typing the conversation on a keyboard.
	www.relaynm.org /faq.html (1288 words)

	711 telephone Relay Service for the Deaf
		In spite of the Americans with Disabilities Act, public service announcements or commercials, and the fact relay numbers are prominently published in phone books, there is not that much awareness of relay services for the deaf among the hearing public.
		The simple, fast and free 711 service just announced by the FCC will automatically connect the caller to one of the more than 100 separate phone numbers of the nation's telephone relay services without having to remember and dial a seven or ten-digit access number.
		Telephone relay services enable people who do and those who do not have hearing or speech disabilities to communicate with each other using special text display telephones (TTY).
	www.711service.com (469 words)

	Relay Services
		When a relay users wants to connect to a 900 number service or pay per call service, a separate toll-free 900 relay number is provided.
		The relay operator will not hear their voice, only the person who speaks to the VCO user will be heard so the relay operator can type their response to the VCO user.
		If the relay operator is not sure what the relay user said, the relay operator will be asked to repeat his or her message to ensure that it is conveyed correctly.
	www.relaymissouri.com /index.php?ID=9 (3121 words)

	Petition for Rulemaking to Mandate Captioned Telephone Relay Service
		The service allows the user to speak directly to another party with his or her own voice while its captions allow the user to read the words of the other party and, if he or she has residual hearing, to also listen to the voice of the other party.
		In this manner, the captioned telephone user can speak directly to another party with his or her own voice, listen to the actual voice and inflections of the other party, and read the text of the conversation to support and clarify what is heard and understood.
		Captioned telephone relay service has already proven its ability to provide the target population with the telephone experience that best approximates that to which they were accustomed before losing their hearing.
	www.hearingloss.org /html/fccpetition.html (6123 words)

	Geneseo Telephone Company - Illinois Relay Service
		Relay allows people who are deaf, hard of hearing or speech impaired and use a TTY to communicate with people who use standard telephones.
		A standard telephone user who wants to call someone who uses a TTY and a TTY user who wants to call someone who uses a standard telephone, now has the option to dial a convenient three digit number, 711 to reach Illinois Relay, instead of the traditional 800 numbers.
		The relay operator speaks to the standard telephone user and types to the TTY user.
	www.geneseotelephone.com /relay.htm (184 words)

	Relay Iowa
		Telecommunications relay service provides full telephone accessibility to people who are deaf, hard-of-hearing or speech impaired.
		Relay Iowa uses state-of-the-art technology and equipment in bringing its service to relay customers in Iowa.
		Relay Iowa knows that "Quality of Service Means Quality of Life." Relay service is more than technology.
	www.relayiowa.com (408 words)

	DSHS Finds Enhanced Telephone Service For Deaf And Hard Of Hearing People Is Not Financially Sustainable (Site not responding. Last check: 2007-10-25)
		Olympia - An enhanced telephone relay service for the state's deaf and hard of hearing community is unfortunately too expensive for the state to continue to offer even on a limited basis, the Department of Social and Health Services (DSHS) announced today.
		Telephone service and other forms of specialized communication offered to deaf and hard of hearing people are funded by a 14-cent surcharge each month on each telephone line for all telephone users in Washington.
		ODHH contracts for Telecommunications Relay Services, providing telecommunications access through trained relay call agents to persons with specialized communications equipment distributed by ODHH or purchased by persons with hearing loss from retailers.
	www1.dshs.wa.gov /mediareleases/2004/pr04038.shtml (515 words)

	Kentucky Commission on the Deaf and Hard of Hearing Equitable Access - Telecommunication Access Program - Kentucky ...
		The program became known as the Kentucky Telephone Relay Service (TRS) and the purpose of the program is to relay calls between deaf, hard of hearing or speech impaired individuals who use a TTY or VCO and individuals who do not have access to a TTY.
		The Relay is a 24-hour a day, seven day a week service, allowing you to "talk" to anyone, anytime, and anywhere without having to worry about communication barriers on the telephone.
		Video Relay Services are now available through TRS as well, allowing consumers using American Sign Language to communicate in their Native Language through Video Interpreters.
	kcdhh.ky.gov /oea/whatrelay.html (654 words)

	Alabama Relay: Relay Services
		CapTel (Captioned Telephone) relay service is a leading-edge technology developed by Ultratec, Inc. of Madison, Wis., that allows people to receive both voice and text captioning, nearly simultaneously.
		Two-line VCO allows a customer with two telephone lines to use one line for speaking directly to a hearing person while the other line is used to receive the hearing person's typed responses at the same time.
		Relay Users dial a separate toll-free 900 number to connect with Alabama Relay.
	www.alabamarelay.com /services_relay.php (1490 words)

	Relay Service (Site not responding. Last check: 2007-10-25)
		Relay communications service provides full telephone accessibility to people who are deaf, hard-of-hearing or speech disabled.
		The service, known as Relay Oklahoma in your state, is available 24 hours a day, 365 days a year, with no restrictions on the length or number of calls placed.
		Relay CAs will not share information regarding the contents of any relay call, unless they are required to do so by state or federal law.
	www.nssl.noaa.gov /users/wood/public_html/relay1.html (284 words)

	Relay New Mexico - SERVICES
		Relay New Mexico provides HCO to individuals who wish to listen to what is said by the standard phone user and then will reply by typing their message on the TTY.
		CAs fluent in Spanish will be available to provide services when relay users communicate in Spanish, 24 hours a day, 7 days a week.
		Once this service is established, the number of the person who is calling you will appear on your Caller ID, just as your home number will appear on the person you’ve called Caller ID. If you wish for your number to be unavailable or blocked, you may enter that information in our Customer Database.
	www.relaynm.org /services.html (468 words)

	National Deaf Children's Society - Researching deaf people's access to the telephone (Site not responding. Last check: 2007-10-25)
		The deaf person types a message and an operator relays this to the hearing person; the hearing person's response is then typed to the deaf person.
		A few, relatively small-scale video relay services have recently been set up to enable sign language users to communicate with hearing people via video telephone links and a sign language relay interpreter.
		A captioned (subtitled) telephone relay service could help hard-of-hearing people by displaying the text of what the other person is saying.
	www.ndcs.org.uk /news_media/news/researching_deaf.html (345 words)

	CapTel (SM) Relay Service Launched in Indiana (Site not responding. Last check: 2007-10-25)
		CapTel Relay Service is a leading-edge technology developed by Ultratec, Inc. of Madison, Wis., which allows people to receive both voice and text captioning, nearly simultaneously.
		Sprint has nearly 14 years of experience in providing relay services to persons who are deaf, hard of hearing, deaf-blind or speech disabled to communicate with hearing persons on the phone.
		Relay service is available 24 hours a day, 365 days a year, with no restrictions on the number of calls placed or call length.
	www2.sprint.com /mr/news_dtl.do?id=2006 (665 words)

	Telecommunications Relay Service
		When you place a call through this free telephone service, a Relay Representative will convert the words you say into typed words, so that someone who has difficulty hearing on the phone can read what you are saying.
		Relay representatives are trained and instructed in conveying the full content, context, and intent of the relay conversation they translate.
		Speech-to-speech (STS) relay services enables a person with a speech disability to communicate on the telephone by using his/her own voice, voice synthesizer, voice enhancer, or other assistive device to communicate to the non-disabled called party.
	www.michigan.gov /mcsc/0,1607,7-137-6118_22503_23185-63419--,00.html (1060 words)

	Beehive.govt.nz - Telephone relay service description released
		A relay service will help ensure that the telephone communication needs of Deaf, hearing impaired and speech impaired New Zealanders are met.
		The Service Description will form the key component of the tender document when the government tenders provision of the relay service later this year.
		The government is also seeking expressions of interest from parties interested in tendering for provision of the relay service and for administering the textphone pool.
	www.beehive.govt.nz /ViewDocument.aspx?DocumentID=17583 (682 words)

	FCC Considers Mandating Captioned Telephone Relay Service
		Roughly two-thirds of the states currently provide captioned telephone relay service (See map); this includes some states that are still conducting trials.
		I run into a substantial number of fairly sophisticated relay users who have no idea they can use their home or office computer to make relay calls!) One of the beauties of IP Relay is that a person doesn't need to carry a TTY around wherever he goes.
		Captioned telephone service has quickly become a preferred choice for phone communication by many people who are deaf and hard of hearing.
	www.hearinglossweb.com /Issues/Access/telecomm/relay/cap.htm (753 words)

	RNID Typetalk - Typetalk Relay and TextDirect for communicating with textphone users
		The service was introduced in 1991, since then over 21 million calls have been made from Textphone users to hearing people and visa versa.
		Without Typetalk deaf and speech–impaired people would not be able to make telephone calls to hearing people, having to rely on friends and family to ring their bank, doctors etc on their behalf and hearing people would not be able to get in touch with textphone users.
		Typetalk’s relay service and TextDirect is available 24 hours a day, 365 days a year, however, occasionally you may have questions or problems using Typetalk or TextDirect.
	www.typetalk.org /html/ourservices/hearingpeople/ourservices_typeandtext.asp (453 words)

	Payphone Relay Service
		The Federal Communications Commission (FCC) requires Telecommunications Relay Service (TRS) providers to be able to handle all calls normally carried by telephone companies, including "coin sent-paid" calls (calls made from a coin-operated public payphone).
		TRS is a service that enables persons with hearing or speech disabilities to communicate by telephone with persons who do not have such disabilities.
		Your local relay service can be accessed by dialing 711, a toll free relay service number, or the TRS center's seven digit number that can be found in the Customer Guide pages of your local telephone directory.
	www.fcc.gov /cgb/consumerfacts/payrelay.html (597 words)

	SFGOV: Mayor's Office on Disability: Telecommunications Relay Services - Newly Updated (Site not responding. Last check: 2007-10-25)
		Below we describe the California Relay Service, which is used to facilitate communication between standard telephone and TTY users, and the Speech-to-Speech service, used to facilitate telephone conversations with those who have speech disabilities.
		The Relay Service is available 24 hours a day, 365 days a year, with no restrictions on the length or number of calls placed. There is no additional cost for the service; calls are billed at regular rates.
		As is the case with other relay service calls, the Communications Assistant then reads their words to the person they called.
	www.ci.sf.ca.us /site/sfmod_page.asp?id=23578 (735 words)

	Proposed Telephone Relay Service Description Released \| Media Statements \| Telecommunications Relay Service
		Last year the government announced that a relay service would be established as a Telecommunications Service Obligation (TSO) under the Telecommunications Act 2001.
		As a TSO, the cost of the relay service will be met by liable telecommunications service providers.
		After considering the public consultation input and finalising the TRS Service Description, the provision of a relay service will be tendered.
	www.med.govt.nz /templates/Page____3526.aspx (677 words)

	Wokingham District Council - RNID TypeTalk Service
		RNID Typetalk is a national telephone relay service which enables deaf, deafblind, deafened, hard of hearing and speech-impaired people to communicate with hearing people anywhere in the world.
		The aim is to bring the benefits of the telephone to individuals and employees with communication difficulties.
		The typetalk service can be used by a hearing impaired person wishing to contact a council official or a council official wishing to contact somebody who uses a textphone.
	www.wokingham.gov.uk /index.asp?pgid=17987&mtype=print (307 words)

	Products & Services - Speech to Speech Relay Services and Interstate Relay Services Also Available in Spanish (Site not responding. Last check: 2007-10-25)
		Starting March 1, 2001, the FCC is requiring telephone companies to provide speech to speech (STS) relay service.
		This service allows a person with a speech disability to access a specially trained operator (called a communications assistant, or CA) who makes the call and repeats, or relays, the words that the caller is saying to the called party.
		Individuals with speech disabilities, and their friends and family members wishing to telephone people with severe speech disabilities call the number in their state for relay services and ask for the STS communications assistant to dial the number they desire to call.
	www.ucp.org /ucp_printdoc.cfm/1/14/86/86-86/1526 (620 words)

	[No title]
		Captioned telephone, on the other hand, mirrors traditional TRS, in that the costs associated with in-state minutes are recoverable from the state, and the costs associated with interstate minutes are recoverable from the Interstate Fund. This leaves the provision of in-state captioned telephone calls subject to the limitations and vagaries of each state.
		Mandatory Minimum Captioned Telephone Relay Service Standards Petitioners urge the FCC to accompany its mandate for captioned telephone with rules containing the following mandatory minimum standards, so that all captioned telephone providers are uniformly in compliance with the ADA’s mandate for functionally equivalent relay service: Captioned telephone must be automated and invisible to the user.
		Captioned telephone services must allow for both one line and two line (where one line is for voice and one is for captions) captioned telephone relay service over various transmission methods, pipelines and hybrids — so long as the service provided meets the minimum standards otherwise set for captioned telephone relay service.
	www.aapd.com /policies/downloads/FCCcaptionedTelePetition.doc (5415 words)

	PA Relay - Communicate by phone with people who have hearing or speech loss
		A PA Relay representative will attend and staff an educational exhibit where visitors can learn how dialing 7-1-1 can connect them by phone with people who are deaf, hard of hearing or speech disabled.
		PA Relay will return to Rep. DeLucas Senior Fair this year to help spread the word about 7-1-1 and educate the hearing public on how to communicate by phone with people who have speech or hearing loss.
		PA Relay will participate in the second day of the Womens Show by providing information about placing and recieving telephone calls through the Pennsylvania telephone relay service.
	www.parelay.net /calendar.asp (765 words)

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