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Topic: Telephone call


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In the News (Wed 20 Feb 19)

  
  Telephone call - Wikipedia, the free encyclopedia
A telephone call may consist of an ordinary voice transmission using a telephone, a data transmission when the calling party and called party are using modems, or a facsimile transmission when the two parties are using fax machines.
Most telephone calls in the world are set up using ISUP messages or one of its variants between telephone exchanges to establish the end to end connection.
Fees are charged telephone calls depending on the provider of the service, the type of service being used (a call placed from a hardline or wired telephone will have one rate, and a call placed from a mobile telephone will have a different rate), and the distance between the calling and the called parties.
en.wikipedia.org /wiki/Telephone_call   (598 words)

  
 Telephone - Wikipedia, the free encyclopedia
Unlike a mobile phone, a cordless telephone is considered to be landline because it is only useable within a short distance of a small personal or domestic base station connected to a fixed phone line.
The very early history of the telephone is a confusing morass of claim and counterclaim, which was not clarified by the huge mass of lawsuits which hoped to resolve the patent claims of individuals.
The first commercial transatlantic telephone call was between New York City and London and occurred on January 7, 1927.
en.wikipedia.org /wiki/Telephone   (1731 words)

  
 Unwanted Telephone Marketing Calls
A “telephone solicitation” is a telephone call that acts as an advertisement.
Anyone making a telephone solicitation call to your home must provide his or her name, the name of the person or entity on whose behalf the call is being made, and a telephone number or address at which that person or entity may be contacted.
The term “telephone solicitation” does not include calls or messages placed with the consumer’s prior expressed permission, by or on behalf of a tax-exempt non-profit organization, or from a person or organization with whom the consumer has an established business relationship.
www.fcc.gov /cgb/consumerfacts/tcpa.html   (1737 words)

  
 Telephone Call Centers for direct marketers
Simply put, a call center is a place where telephone calls are answered and made.
Although call center companies continue to provide a growing number of services, including; out-bound telemarketing, fax on demand, web based chat, escorted browsing, e-mail communications and more; our focus here is on inbound order taking by live operators for mail order and direct marketing related companies.
In this context, inbound telephone order taking can be defined as the process of an operator receiving a request for information, or an order for a product or service, through the telephone, usually via a toll free number.
www.directmarketingcallcenters.com   (422 words)

  
 PERFORMANCE BASED CONCEPTS FOR CALL CENTER CONTRACTING   (Site not responding. Last check: 2007-10-21)
Telephone services can be a very cost-effective method of serving people, especially in a time of declining budgets.
Anticipated call center activity can be objectively defined and measured in terms of the number of calls expected, the type of service provided, and the acceptability of answers which can be provided.
For call centers, historical data can be used to forecast routine call loads and to anticipate periodic surges in activity.
www.arnet.gov /Library/OFPP/PolicyDocs/pbsctcco.html   (3467 words)

  
 CONNECTIONS Call Accounting Systems Reduce Telephone Costs
Telephone usage costs are one of the largest monthly expenses for any organization, and almost always the one with the least amount of control.
This processed call record is stored in the PC and used to generate a variety of detail and summary reports on telephone usage.
A call accounting system can lower telephone usage up to 30% because, when reports are distributed employees know they can be held accountable for their telephone activity, they make fewer and shorter personal and unnecessary calls.
www.callaccounting.com /redtelcost.html   (393 words)

  
 Telephone Call Centers: The Factory Floors of the 21st Century - Knowledge@Wharton
Call centers are made possible by cheap long-distance phone rates and computer systems for fulfilling customer orders and compiling sophisticated databases.
While call center jobs don’t pay as well as factory jobs, and the workplace tends to be cleaner and safer, there are some strong similarities.
Career advancement at call centers is not as good as in many other industries, she adds, though some entry-level agents gradually get the training and experience and move up to better-paying jobs.
knowledge.wharton.upenn.edu /articles.cfm?catid=14&articleid=540&homepage=yes   (1708 words)

  
 Call Splashing
When you place a long distance call from a public phone (a payphone, hotel, or airport phone, for example), your call may be routed to a distant call center before being "handed off" to your chosen long distance carrier.
This is called "call splashing," and it may be in violation of Federal Communications Commission (FCC) rules.
If your phone call has been billed without your consent as if the call originated from a distant call center, and the rate is higher than you anticipated, complain to your preferred long distance carrier so you can receive the correct billing rate.
www.fcc.gov /cgb/consumerfacts/callsplashing.html   (480 words)

  
 Call Corder: Phone Recording Software
Call Corder records telephone conversations directly to your hard disk with a single push of button, optionally playing a legal disclaimer before recording a call (ideal for use in business environment).
Call Corder can work in cooperation with your answering machine box: it can start recording the phone call right after the answering machine finishes playing its greeting message.
Call recording legal guidelines and other legal aspects of call recording are covered.
www.callcorder.com   (711 words)

  
 International Telephone Number Scams
The companies urging you to call have an incentive to keep you on the line as long as possible because they receive a portion of the international long distance charge.
These international telephone services are similar to "900" number services because you purchase information or entertainment over the telephone and pay for it simply by dialing the telephone number.
Check your telephone directory or call the operator to determine if the area code is for a domestic or international location before calling.
www.ftc.gov /bcp/conline/pubs/tmarkg/intlphon.htm   (886 words)

  
 How To Get Off A Telephone List - Consumer Assistance   (Site not responding. Last check: 2007-10-21)
Telephone marketers and their service providers must honor the requests of consumers who have placed their telephone numbers on the Federal Trade Commission's national Do-Not-Call (DNC) registry.
Calls of a business-to-business nature received at your place of employment are also not affected through registration with TPS.
You may reduce the number of telephone marketing calls you receive from a specific company by asking the company to place your name and telephone number on the company's do-not-call list the next time the company calls you.
www.dmaconsumers.org /cgi/offtelephone   (1087 words)

  
 EPA: Federal Register: Privacy Act; Telephone Call Detail Records
Records in the system will identify telephone calls billed to the Agency that were placed from Agency telephones by EPA employees, contractors, grantees, and other persons performing services on behalf of EPA.
Telephone calls will not be monitored or recorded in connection with this system of records.
Records relating to the use of Agency telephones to place telephone calls, records indicating the assignment of telephone numbers to personnel, and records indicating the location of telephones.
www.epa.gov /fedrgstr/EPA-GENERAL/1995/June/Day-01/pr-488.html   (1070 words)

  
 You Make the Call!
Call the company that slammed you and demand to be rebilled at the rates your original carrier would have charged.
Call your original carrier, explain that you have been slammed, and tell them that you want to switch back and be re-enrolled in any special calling plan that you had previously selected.
Calls to 800 and 888 numbers are free, but you can be charged for information or entertainment services provided through such numbers, if you agree in advance.
www.natlconsumersleague.org /sguide.htm   (2774 words)

  
 Call Accounting Software, Telemanagement, Telephone Reporting
Call accounting is the single best way to increasing productivity and lowering telephone operating costs.
Call accounting by Tapit is a Windows based software program that collects, analyzes, and reports on calling activities.
Call Accounting Software is for analyzing all of your telephone activity.
www.callaccounting.org   (745 words)

  
 Record Phone Calls to PC
Call Corder records telephone calls and conversations directly to your hard disk with a single push of button, optionally playing a legal disclaimer (ideal for use in business environment).
Call Corder can work in cooperation with your regular answering machine: it will start recording the message right after the answering machine finishes playing its greeting message.
Call Forward No Answer allows you to forward incoming calls to a predetermined number if the original number is not answered after a certain number of rings.
www.voicecallcentral.com /callcorder.htm   (355 words)

  
 Telephone call, telephone calling card for international and domestic calls.
Telephone call, telephone calling card for international and domestic calls.
Telephone cards that save you money on all of your calling, domestic and international.
We offer a complete range of lowest telephone cards designed for your specific needs, international calls from USA to other countries, domestic telephone card - State to State and international travel telephone cards - from overseas to US.
telephone.eclub.lv   (163 words)

  
 Welcome to the Tennessee Do Not Call Program
However, there are some exemptions: First, telephone solicitors may still call in response to an express invitation or permission by the person being called.
Secondly, solicitors may call on behalf of a not-for-profit organization if the call is made by a member of the specific not-for-profit organization.
Thirdly, soliciting is allowed if the person or entity making the telephone call has had a business relationship with the person being called within the previous twelve (12) months.
www2.state.tn.us /tra/nocall.htm   (232 words)

  
 Communications equipment operators
Because of the irregular nature of telephone operator schedules, many employers seek part-time workers for those shifts that are difficult to fill.
Employment of communications equipment operators is projected to decline through 2014, due largely to new labor-saving communications technologies, the movement of jobs to foreign countries, and consolidation of telephone operator jobs into fewer locations, often staffed by temporary or contract workers.
As the functions of telephones and computers converge, the convenience of Internet directory assistance is expected to attract many customers, reducing the need for telephone operators to provide this service.
www.bls.gov /oco/ocos154.htm   (1943 words)

  
 A Telephone Call--Dorothy Parker   (Site not responding. Last check: 2007-10-21)
I know he called me "darling" twice, and the other time was when he said good-by.
"I'll call you at five, darling." "Good-by, darling.,' He was busy, and he was in a hurry, and there were people around him, but he called me "darling" twice.
If he doesn't telephone me, I'll know God is angry with me. I'll count five hundred by fives, and if he hasn't called me then, I will know God isn't going to help me, ever again.
www.classicshorts.com /stories/teleycal.html   (1790 words)

  
 BTI Communications Group - Telephone - Call Centers   (Site not responding. Last check: 2007-10-21)
A call center is any team with ongoing responsibility for dealing directly with customers: answering questions, providing support, directing calls, or even selling products and services.
We are the Midwest's top provider of both Inter-Tel telephone and call processing systems and SBC Ameritech's integrated voice and data communications solutions.
The cost of the telephone system and call center software is the smallest cost in the call center.
www.btigroup.com /telephone/teleCallCtrs.html   (333 words)

  
 Telephone Survey Call Centers - RTI International
RTI operates 2 state-of-the-art telephone call centers in North Carolina---one in Raleigh and one in Greenville---equipped with the latest in voice over Internet protocol technology as well as sophisticated call systems.
For outbound calling, RTI's automatic call-distributor telephone system, which is separate from the RTI telephone system, creates a record of all telephone calls processed, by project and by interviewer.
Our call centers are also home to our tracing operations department, which provides extensive experience in centralized locating and tracing of hard-to-find sample members.
www.rti.org /page.cfm?nav=637   (971 words)

  
 Telephone   (Site not responding. Last check: 2007-10-21)
Bell’s ideas of the telephone were built upon older ideas and developments.
The invention of the telephone is shared among many pioneers, although the credit is not shared equally.
Alexander promoted the telephone through lectures in 1877 and he even made $149 from his first lecture.
www.wccusd.k12.ca.us /washington/web04/invention/Telephone.html   (415 words)

  
 Telephone Call Center
With a high tech telephone call center in full operation, Los Angeles County is setting an example for the rest of the country when it comes to customer service.
The telephone number, which can be called from anywhere in the United States is (323) 890-9800.
People calling (323) 890-9800 hear a recorded voice giving them information on how to obtain child support information from the automated system or giving them the option of talking with a live operator.
childsupport.co.la.ca.us /callcenter.htm   (187 words)

  
 BTI Communications Group - Telephone - Call Centers   (Site not responding. Last check: 2007-10-21)
If the telephone signal is in analog form (voice or fax), the signal is first converted to a digital form.
IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user to access.
IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.
www.btigroup.com /telephone/VoIP.html   (912 words)

  
 800 to 900 Telephone Call Fraud   (Site not responding. Last check: 2007-10-21)
Many of our clients have been sending us copies of outrageous telephone bills from their own local telephone company for "900" telephone calls even though they have blocked "900" and "976" from their own PBX and had also filed with their local exchange company to block these calls.
Since "800" service is paid for by the subscriber (owner of the 800 number) they are entitled to receive a call detail report from their "800" provider with the called time, call origination telephone number, and the duration of the call.
A presubscription arrangement may not be established during a telephone call for which information services are assessed.
www.hospitality-automation.com /articles/800_fraud.htm   (947 words)

  
 Today in History: March 10
Born on March 3, 1847, in Edinburgh, Scotland, Alexander Graham Bell was the son and grandson of authorities in elocution and the correction of speech.
As President James Garfield lay dying of an assassin's bullet in 1881, Bell hurriedly invented a metal detector in an unsuccessful attempt to locate the fatal slug.
Invited to play a role in the formal dedication of the line in New York, Bell used a duplicate of his 1876 telephone to speak to his former assistant, Thomas Watson, in San Francisco.
lcweb2.loc.gov /ammem/today/mar10.html   (448 words)

  
 Telephone Call Accouting Systems & Software - SDD Systems   (Site not responding. Last check: 2007-10-21)
SDD call accounting enables owners and managers of hospitality, event, meeting, and tenant properties to independently allocate costs and resell telephone services.
SDD's JAZZ call accounting products are telephone (voice) and network (data) convergent.
JAZZ enables property managers to manage both telephone and internet access billing from a single system platform.
www.sddsystems.com /telephones.html   (144 words)

  
 Inbound Call Center Telephone Answering Service & Call Center Outsourcing Services
Now that you're ready to outsource your call center services, look towards the future of communications with full call center answering service outsourcing from Personalized Communications.
Personalized Communications is not just our name it is our mission to serve your company's needs from our basic call center answering service with prompt courteous operators that provide a personal phone answering service for your clients, partners or personnel to many internet answering and order taking service programs.
Your call center outsourcing needs will be carefully examined and a personalized package will be formed especially for your business environment.
www.per-com.com   (476 words)

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