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| | Tom Arnold: Newspaper librarians look for novel ways |
 | | Lawyers, law enforcement officials, corporate and academic researchers, historians, genealogists - or just family members wanting to verify that story about dear old Uncle Frank - are some of the people who seek access to the archives of the local newspaper. |
 | | Sometimes it’s mild curiosity and sometimes it’s an urgent need, but these people all want information and often are willing and able to pay for it. |
 | | Tom Arnold is a partner of Summit Media Partners LLC and has worked extensively with newspapers in the areas of process improvement, activity-based costing, cost of quality, operational measurements, IT systems and cross-functional teams. |
| www.newsandtech.com /issues/2003/10-03/pt/10-03_arnold.htm (982 words) |
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