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| | Business Wire: Uniscribe Leads Document Management Industry with QUEST Quality Measurement Tool |
 | | Uniscribe Professional Services today announced the launch of QUEST(TM), a web-based tool that is setting new standards in measuring quality by providing real time customer feedback. |
 | | Their feedback is immediately available to Uniscribe's field management team, making it possible to identify and resolve problems as soon as they are reported, instead of days or weeks later, as is typical with other survey methods. |
 | | Uniscribe utilizes QUEST metrics not only to identify and resolve problems, but also to make continuous improvements to their levels of service, and to identify opportunities to coach, train, recognize, and reward their employees. |
| www.findarticles.com /p/articles/mi_m0EIN/is_2003_May_29/ai_102532475 (405 words) |
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