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Interaction-Design.org Encyclopedia: User Experience - UX - Interaction-Design.org: A site about HCI, Usability, UI ... Subsequently, there are numerous other examples of "User Experience" in use through the late 1970's and early 1980's, largely restricted to the human-computer interaction communities and particularly in the context of user-centered design (UCD). In recent years, "User Experience" has transcended simple interactions within computing environments and is used as a qualifier for various on- and offline experiences, ranging from person-to-person interactions, such as customer service, as well as analogue products such as the automobile. User experience has thus evolved from HCI to broader issues of customer satisfaction and competitive differentiation, suggesting that it will remain a pertinent issue for design and business in the future. www.interaction-design.org /encyclopedia/user_experience_or_ux.html.html   (807 words)

User experience - Wikipedia, the free encyclopedia User experience is a term used to describe the overall experience and satisfaction a user has when using a product or system. UXnet.org The User Experience Network, dedicated to exploring opportunities for cooperation and collaboration among UX-related organizations and individuals. The Elements of User Experience, by Jesse James Garrett en.wikipedia.org /wiki/User_experience   (215 words)

User Experience 2.0 Observing users in their natural environments yields more accurate results, answers more questions about the "why" of the user's behavior, and makes it possible for the entire design team (including developers) to understand where users are running into roadblocks and what their goals and intentions are. Tools for user experience research in the Web 2.0 environment will require the flexibility to capture the experience whenever the user is interacting with a site or service, especially when that interaction is unmoderated and asynchronous with the researcher's schedule – even in the middle of the night, and from any time zone. User experience data collection must be asynchronous and available on-demand, so that designers and developers can return to the data at any time and see just the most important interactions. www.techsmith.com /morae/whitepaper/ux20.asp   (2224 words)

Create the Experience   (Site not responding. Last check: 2007-10-13) Use the Windows Vista User Experience Wizard (the framework on which all new wizards should be built) and Task Dialog (the next generation of error message and prompts). One of the new innovations in the Windows Vista User Experience Wizard framework is that the wizards are "theme aware," automatically adjusting the font style, font color, font size, and control visual to the appearance dictated by the user's theme. Lastly, the Windows Vista User Experience Wizard framework supports the ability to brand the wizard with a company logo by supplying a background bitmap to be easily positioned on each of the wizard screens. msdn.microsoft.com /windowsvista/experience   (1848 words)

User Experience: Our Definition The first requirement for an exemplary user experience is to meet the exact needs of the customer, without fuss or bother. True user experience goes far beyond giving customers what they say they want, or providing checklist features. In order to achieve high-quality user experience in a company's offerings there must be a seamless merging of the services of multiple disciplines, including engineering, marketing, graphical and industrial design, and interface design. www.nngroup.com /about/userexperience.html   (114 words)

S60 User Experience A user could, for example, take a picture of a book cover that her friend recommended (to later look up further information) or capture the opening hours on a shop door. This experience needs to be an intuitive one: a user finds an application that appears useful to her, she installs it, she uses it. Because she has a good experience, she goes to find another application; she installs it, and she----doesn't use it, she cannot use it because she can only use that shortcut command to start one application. blogs.s60.com /s60userexperience   (1879 words)

The user experience, Part 1 Users need capabilities to identify information anywhere on the Web, to organize their views of it, and to provide easy access to it. Transfer of users' knowledge with respect to knowing where they are, where other relevant and needed information resides, and how to get there, are still compelling reasons for self-consistency at some level. Users will seek reassurance that the environment is safe and they will expect it to be so automatically with little, if any, effort required on their part. www-128.ibm.com /developerworks/library/w-berry2.html   (3867 words)

The user experience The user model provides an understandable and cohesive framework of concepts that users can relate to, and that enables users to accomplish their tasks. A user model is typically described in terms of user objects, the behaviors and properties of those objects, and their interrelationships. The difference is that OOP deals primarily with implementation aspects, while user models deal only with aspects that users are expected to experience through learning and use, such as the objects, or things, users employ to do their work. www-128.ibm.com /developerworks/library/w-berry   (1817 words)

peterme.com: Usability != User Experience Her definition: "How well the interface draws the user into the interaction and how pleasant and satisfying it is to use." I would argue that this has little to nothing to do with usability. The W3C in my view engages the user because they accomplish their primary goal, namely, conveying info about standards, best practices, etc. The web is about information retrieval and if cognition is about information processing then the primary goal of any web site should be to convey information to the end user. Posted by: Marius van Dam at March 4, 2004 09:09 AM "How well the interface draws the user into the interaction and how pleasant and satisfying it is to use." This *is* a good definition of the user experience, in the sense that businesses will talk about the consumer experience. www.peterme.com /archives/000100.html   (2536 words)

UXnet Home User Experience (UX) is an emerging field concerned with improving the design of anything people experience: a web site, a toy, or a museum. UXnet is committed to serving as a worthwhile resource for anyone involved with or interested in user experience. We are currently focused on providing local user experience resources around the world, bringing together not-for-profit user experience organizations, as well as other initiatives, including creating an international events calendar and building a body of knowledge for user experience managers and leaders. www.uxnet.org   (234 words)

Internet Solutions : User experience User experience encompasses all aspects of a user's interaction with a website. Creating a good user experience involves all disciplines, from strategy to research, from design to technology. And giving users a good experience means our clients' businesses will reap the benefits of increased revenue and long-term customer loyalty. www.isl.ca /philosophy/userexperience.cfm   (180 words)

Digital Web Magazine - Brand Value and the User Experience   (Site not responding. Last check: 2007-10-13) This means user experience is not just a practice or a process—it is a philosophy. The term user experience has been defined and described in many ways, but at gotomedia we define user experience as “the overall perception and comprehensive interaction an individual has with a company, service or product. User experience professionals generally have a small arsenal of usability specialists who are ready to deploy task analysis and customer observation toward the improvement of a site or product. www.digital-web.com /articles/brand_value_and_the_user_experience   (1898 words)

UXD - User eXperience Design Audio can be very helpful in providing feedback to the user when he or she is not concentrating on the device itself (such as when performing a repetitive task, or a task that requires one to look elsewhere). In his long-range studies, Mihaly Csikszentmihalyi has described the condition of "optimal human experience" as "being in the flow," a state in which a person is fully engaged and in control of an activity. As application designers, we are of course concerned with user workflows and system taskflows: we need also concern ourselves with the aspect of "flow" that occurs within the users themselves. blogs.pathf.com /uxd   (2729 words)

User Experience :: Off the Top :: vanderwal.net User is not a good word, it is a dirty four letter word. The control of the user experience has drifted away from the initial designer and is in the hands of the tools aggregating (some provide presentational layers from the content owners to show through on the aggregators), or the people consuming the information that choose their own presentation layer or just strip it for other uses. All of the resources we put into the refined user experience is largely for the user's benefit, or at least that is what we say, but it is also for the business benefit for consistent branding and imprinting. vanderwal.net /random/category.php?cat=81   (16639 words)

Getting Started with User Experience User Experience encompasses the visual appearance, interactive behavior, and assistive capabilities of software. Note that the Carbon user interface APIs are often referred to as the Human Interface Toolbox, High Level Toolbox, or, if you are using object-oriented HIViews, the HIToolbox. An essential part of the user experience is making sure that installing your application is just as simple and predictable as using it. developer.apple.com /referencelibrary/GettingStarted/GS_UserExperience/index.html   (888 words)

LucDesk | Information Design, Web Usability, User Experience Intranet Journal: "Users are not passengers, they're the biggest driving force in the direction of an intranet - they just don't know it. Many users end up frustrated with their IT systems because they feel as though they're sitting in some stuffy backseat being lead around by others, that they have to take what they can get and have no say in where they're going. Experience is not what happens to you; it's what you do with what happens to you. www.website-analyst.co.il /lucdesk/lucdesk.html   (960 words)

Publications - User Experience Magazine User Experience is a magazine by and about usability professionals, featuring significant and unique articles dealing with the broad field of usability and the user experience. User Experience offers an editorial balance among strategy, management issues, philosophy, methodology and practice. User Experience is published four times a year and mailed to UPA members as a membership benefit. www.upassoc.org /upa_publications/user_experience   (200 words)

Creating Passionate Users: Crafting a user experience (Experiences designed to keep them in the flow state.) This part is a spiral, where the user gets a payoff for their interaction (getting to the "next level"), and the payoff, in turn, creates new interest (seduces them) to want to use their new knowledge/skill/superpower to keep going... This spiral is in some ways at the heart of game design, good learning experiences, pacing in many novels and films, sports that keep you in the flow state, and is the model we try to use in our books. In brief, the experience that led her to develop this philosophy was that only when she stopped focusing on how she could get her students to recognize how great she was, when she concentrated her efforts on showing them how great they were -- she got the best teacher ratings from those students. headrush.typepad.com /creating_passionate_users/2005/01/crafting_a_user.html   (1517 words)

User Experience is More Than Design, by Jeffrey Veen   (Site not responding. Last check: 2007-10-13) Apple understood that bringing the same deep commitment to user experience to the technological and financial aspects of the product were also required. Bad technology decisions marketed poorly are as much a part of the user experience as architecture and interface design. Not only was it slow and not user friendly, but the inability to convert some audio formats made the program one I would use very rarely, keeping my MD's static for months at a time. www.veen.com /jeff/archives/000590.html   (1643 words)

Most Hated Advertising Techniques (Jakob Nielsen's Alertbox) The percentage of users who report using pop-up or ad-blocking software increased from 26% in April 2003 to 69% in September 2004, which is an astonishing growth rate. Users not only dislike pop-ups, they transfer their dislike to the advertisers behind the ad and to the website that exposed them to it. Our new eyetracking study of how users view search engine results pages and search ads will be presented at a full-day seminar Eyetracking Web Usability at the User Experience 2006 conference in Seattle and London. www.useit.com /alertbox/20041206.html   (936 words)

Personas (User experience design resources) The purpose of personas is to make the users seem more real, to help designers keep realistic ideas of users throughout the design process. Valid personas are derived from primary user research, foster a shared point of view among the diverse group of people who impact the customer experience, and enable design decisions. It's easy to assemble a set of user characteristics and call it a persona, but it's not so easy to create personas that are truly effective design and communication tools. www.deyalexander.com.au /resources/uxd/personas.html   (2917 words)

User Experience Monitoring & Customer Experience Management and Monitoring from Quest Software Unlike active monitoring solutions that only track scripted user scenarios and desktop-based monitors that only track a subset of users, only Foglight Experience Monitor tracks all users, all the time to give you a total picture of the end user experience. To maximize the quality of your users' experience, you must be intimate with who your users are The browser they use, their connection speed, where they come from and how long they stay are directly related to their expectations, their experience and their dissatisfaction. www.quest.com /foglight_experience_monitor   (278 words)

User Experience Design In conjunction with Jesse's masterpiece, I use the three circles to illustrate the distinction between user experience and user-centered design. That experience proved useful last Fall, during a redesign project for the National Cancer Institute, in which we used findability concepts and SEO statistics to alleviate an unhealthy fixation on the home page, raising awareness of the need to design findable documents for direct access via the Google, MSN, and Yahoo! For me, user experience design is a big hive: a dynamic, multi-dimensional space where there's still plenty of room to build new boxes and draw new arrows, at least for the next ten years. semanticstudios.com /publications/semantics/000029.php   (911 words)

Amazon.com: E-Commerce User Experience: Books: Jakob Nielsen   (Site not responding. Last check: 2007-10-13) Jakob Nielsen, Ph.D., is a User Advocate and principal of the Nielsen Norman Group which he co-founded with Dr. Donald A. Norman (former VP of research at Apple Computer). In new user research on email newsletters, we found that the average time allocated to a newsletter after opening it was only 51 seconds. User testing shows that business-to-business websites have substantially lower usability than mainstream consumer sites (58% vs. 66% success rate). www.amazon.com /E-Commerce-User-Experience-Jakob-Nielsen/dp/0970607202   (1449 words)

Google Maps and user experience (kottke.org) Earlier this week, Google integrated their recently acquired Keyhole technology into Google Maps, allowing the user to toggle between the abstract map view and a satellite view. Robert Morris from IBM argued last year at Etech 2002 that -- and I'm paraphrasing from memory here -- most significant advances in software are actually advances in user experience, not in technology. Ajax is the underlying technology (which isn't new either) for many of the notable Google Maps features, but how Google used it to make a useful user experience is the real story here. www.kottke.org /05/04/google-maps-and-user-experience   (432 words)

Functioning Form - User Experience Diagrams   (Site not responding. Last check: 2007-10-13) The user experience is not one simple action -it is an interconnected cycle of attempting to satisfy hopes, dreams, needs, and desires. In the spirit of convergence, the user experience diagram rationalization brings together the goals, processes, and disciplines that are responsible for great products. The "Experience Map" is an attempt to illustrate what an "ideal" scenario might look like when planning, architecting and designing an interactive experience. www.lukew.com /ff/entry.asp?156   (371 words)

User Experience Design by PixelMEDIA It's not tough to imagine: put the end user experience, rather than your company or system, at the center of your tactical decisions. Do that, and you'll find a new measurement of success: user satisfaction is the obvious (but not so easy) outcome of good end user experience design. Robust user experience design — where the end user experience shapes tactical decisions — demands that interaction. userexperience.pixelmedia.com   (228 words)

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