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| | Research: Vendor Value 2004 - Methodology |
 | | CIO Insight's 2004 Vendor Value Survey measures how U.S.- and Canada-based IT executives generally perceive the value of their vendors' product and service offerings, and those executives' overall satisfaction with the support these vendors provide. |
 | | Respondents were only considered qualified if they described themselves as very knowledgeable or knowledgeable about the IT vendors and consultants their company uses, and the value it has received from them. |
 | | After identifying the vendors they have had a business relationship with in the past 12 months, and whether they use the vendor as a hardware, software, telecommunications, consulting or outsourcing services provider, respondents were asked to rate vendors as "excellent," "good," "fair" and "poor" on seven key criteria. |
| www.cioinsight.com /article2/0,1397,1743268,00.asp (1201 words) |
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