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| | Conversations In Care - Chapter 2: How Effective Is Your Nonverbal Communication? (Site not responding. Last check: 2007-10-26) |
 | | In clinical oncology, the ability to communicate effectively with patients and their loved ones is not an optional skill. |
 | | As Chapter 1 of this Web-book explains, "To understand the true value of communication is to know that how you say something can be as important as what you say." This point not only captures the tone of voice and manner in which words are spoken, but it also reflects nonverbal communication, or body language. |
 | | Unspoken messages may be projected by both you and your patients through a variety of nonverbal communication cues, including hand, head, and leg movement, overall posture, touch, gestures, smiles and frowns, gaze, pauses, voice tone, and breathing patterns. |
| www.conversationsincare.com /web_book/chapter02.html (4405 words) |
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