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VRE: a model commuter road - Virginia Railway Express - Cover Story Railway Age - Find Articles (Site not responding. Last check: 2007-10-11) |
 | | VRE ridership and revenues are growing steadily, and the prevailing attitude among management, crews, and passengers is that the system works--and very well. |
 | | VRE, administered by the Northern Virginia Transportation Commission and the Virginia DOT, is operated by Amtrak crews over freight corridors of three Class I railroads: Norfolk Southern, CSX Transportation, and Conrail--by no means a simple arrangement. |
 | | VRE people, however, rarely use the term "passenger" or "rider." Instead, the word "customer" has become ingrained in their language, and the concept of passengers as customers is business-as-usual. |
| www.findarticles.com /p/articles/mi_m1215/is_n4_v194/ai_13656600 (995 words) |
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