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Topic: Telephone operator

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	telephone
		While the technology of the telephone has transformed considerably since it's creation in the late 1870's, the basic job and job-related stresses of the telephone operator have changed significantly, but to a lesser degree.
		Dorothy who began work as a telephone operator in 1919 in Whitefish, Montana explains, "It was every operator's dream that...she would open all the keys on a busy board, yell 'To hell with you,' pull all the plugs, and march out in triumph, leaving everything in total chaos" (Johnson p71).
		He bitterly suspected the telephone operator (in which one account claims to be the wife of the competition) of sending his calls to the rival undertaker.
	www.lclark.edu /~soan221/99wlc/telephone.htm (2975 words)

	Telephone switchboard - Wikipedia, the free encyclopedia
		Operators were almost always women until the mid 1960's when men were once again hired.
		The long distance operator would plug into the trunk for the distant city, and the inward operator in the distant city would answer, obtain the number from their local information operator, and ring the call.
		If the number was in a distant city, the operator would call the inward operator in the destination city, and ask her to try the number, or to test a line to see if it was busy or out of order.
	en.wikipedia.org /wiki/Telephone_switchboard (813 words)

	Telephone operator - Wikipedia, the free encyclopedia
		With the development of computerized telephone dialing systems, many telephone calls which previously required a live operator can be placed automatically by the calling party without additional human intervention.
		As well those employed by the public networks, operators were also needed by companies to answer incoming calls and connect them to the correct extension.
		The very first telephone operators (from 1878 onwards) were teenage boys.
	en.wikipedia.org /wiki/Telephone_operator (332 words)

	[No title] (Site not responding. Last check: 2007-10-30)
		Therefore, if the dialed telephone number is among the numbers that cannot be reached by the private telephone network operator, control is transferred to the telephone dialer 6, which dials the number and is connected to the telephone line 7 of the national telephone network.
		The telephone set and the method thus conceived are susceptible of numerous modifications and variations, all of which are within the scope of the inventive concept; all the details may furthermore be replaced with other technically equivalent ones.
		The telephone set according to claim 1, characterized in that said modulation and demodulation means comprise a telephone dialer which is suitable to dial said telephone number to be sent to the national telephone network.
	www.wipo.int /cgi-pct/guest/getbykey5?KEY=99/67933.991229&ELEMENT_SET=DECL (3062 words)

	Communications equipment operators
		Because of the irregular nature of telephone operator schedules, many employers seek part-time workers for those shifts that are difficult to fill.
		Employment of communications equipment operators is projected to decline through 2014, due largely to new labor-saving communications technologies, the movement of jobs to foreign countries, and consolidation of telephone operator jobs into fewer locations, often staffed by temporary or contract workers.
		As the functions of telephones and computers converge, the convenience of Internet directory assistance is expected to attract many customers, reducing the need for telephone operators to provide this service.
	stats.bls.gov /oco/ocos154.htm (1943 words)

	Telephone Operators
		Telephone company central office operators help customers with person-to-person or collect calls, or with special billing requests, such as charging a call to a third number or giving customers credit or a refund for a wrong number or a bad connection.
		The job of a telephone operator requires little physical exertion; during peak calling periods, however, the pace at the switchboard may be hectic.
		Employment of operators in telephone companies is expected to decline sharply through the year 2006 as automation continues to increase these workers' productivity, and deregulation increases competition for phone services from other industries.
	www.umsl.edu /services/govdocs/ooh9899/109.htm (1634 words)

	City Employment
		It is distinguished from the 1706 Telephone Operator in that the 1706 is the entry-level class in the series and does not act as lead to other operators.
		The 1708 is distinguished from the 1710 Chief Telephone Operator in that incumbents in classification 1710 perform the full range of supervisory duties.
		Operates two-way radio communication equipment in order to communicate emergency and other third-party information to mobile units and institutional police, to communicate with disaster teams during drills, actual disasters or when the telephone network is not functioning.
	agency.governmentjobs.com /sf/default.cfm?action=viewclassspec&ClassSpecID=14984 (458 words)

	[No title] (Site not responding. Last check: 2007-10-30)
		operator is to establish the call with the called party, and establishing the call with the called party in response to the instruction..
		A local operator center is configured to receive the call offer from the ACD and to establish the collect call with a called party associated with the second CPE in response to an instruction by a calling party associated with the first CPE.
		The ARU 201 handles a telephone call automatically by responding to the calling party via a voice recording, which presents the calling party with prompts for inputs and with a menu from which call routings and services may be selected.
	www.wipo.int /cgi-pct/guest/getbykey5?KEY=01/22703.010329&ELEMENT_SET=DECL (6577 words)

	WayBack . Tech 1900 \| PBS KIDS GO!
		To be an operator, a woman had to be unmarried, between the ages of seventeen and twenty-six.
		In 1900, the life of the rural operator was very different from her peers in the city.
		The telephone was a big hit with the farm families who could afford one.
	pbskids.org /wayback/tech1900/phone02.html (318 words)

	Telephone Operators
		Operators in hotels, hospitals, and other places where telephone service is needed on a 24-hour basis, work shifts, even on holidays and weekends.
		Some operators work split shifts, that is, they are on duty during the peak calling periods in the late morning and early evening and have time off in between.
		Employment of operators in telephone companies is expected to decline sharply through the year 2005 as automation continues to increase these workers' productivity and deregulations increase competition for phone services from other industries.
	www.umsl.edu /services/govdocs/ooh9697/155.htm (1501 words)

	[No title]
		Incumbents typically supervise a small group of Telephone Operators and are responsible for the day-to-day operation of a telephone switchboard in a State agency.
		Positions are found in agencies where incumbents are expected to supervise a large staff in the day- to-day operation of a telephone switchboard or in the operation and service of a private central telephone system including the ongoing evaluation and record keeping needed to maintain an efficient telephone system.
		SUPERVISING TELEPHONE OPERATOR Either I One year of experience in the California state service performing the duties of the class of Senior Telephone Operator; or Two years of experience in the California state service performing the duties of the class of Telephone Operator.
	www.dpa.ca.gov /textdocs/specs/s1/s1635.txt (727 words)

	Telephone Conference Services
		Operator-assisted conferences, as the name suggests, are arranged by a campus telephone operator.
		The chief operator will need the following information to arrange your conference: Department name, campus address, contact person, name of the conference leader, date, time, expected duration of the conference call, and the CFOB account number to be billed.
		For "operator conferences," the name and telephone number of each conferee are also needed.
	www.cites.uiuc.edu /teleconference (576 words)

	[No title]
		(8) The term "presubscribed provider of operator services" means the interstate provi operator services to which the consumer is connected when the consumer places a call using provider of operator services without dialing an access code.
		The Commission shall consider the need to prescribe compensation (other than advance payment by consumers) for owners of competitive public pay telephones for calls routed to providers of operator services that are other than the presubscribed provider of operator for such telephones.
		In any proceeding to carry out the provisions of this section, the Commission shall r such actions or measures as are necessary to ensure that aggregators are not exposed to un risk of fraud.
	www.nyls.edu /cmc/uslaws/sec226.txt (648 words)

	City Employment
		Under supervision, the Telephone Operator performs the duties of an attendant console operator, operating voice communication equipment, and related clerical duties as required.
		It is distinguished from the 1708 Senior Telephone Operator in that the 1708 is the journey-level class in the series and acts as lead to other operators.
		The 1706 is distinguished from the 1710 Chief Telephone Operator in that incumbents in classification 1710 perform the full range of supervisory duties.
	agency.governmentjobs.com /sf/default.cfm?action=viewclassspec&ClassSpecID=14983 (412 words)

	History of first telephone in Richmond Hill
		Blanche Winham, was the first telephone operator at the RichmondHill Exchange, way back in 1899, when a telephone was something you crankedand yelled into.
		A short time later, four operators and a chief operator were requiredto handle the mounting volume of calls.
		The #1 telephone subscriber was Jacob L. Van Wicklen, a dealer in Provisions,Groceries, Flour and Feed, etc. He was also the first postmaster in RichmondHill, a part of his country store was the post office.
	www.richmondhillhistory.org /rhtelephone.html (855 words)

	FCC - General Radiotelephone Operator License (PG)
		The General Radiotelephone Operator Permits are issued for the holder's lifetime.
		Submit FCC Form 605 and FCC Form 159 (fee processing form) along with the appropriate Proof of Passing Certificates (for the requisite written and/or telegraphy examination elements) to apply for any commercial operator license, with the exception that endorsement examinations do not require the filing of the Form 159 or any fees.
		Use the FCC Form 605 and the FCC Form 159 to renew your license or to replace a lost, stolen, or mutilated license.
	wireless.fcc.gov /commoperators/pg.html (372 words)

	Methods and apparatus for automating the telephone operator services (US6480598)
		Automated, e.g., unmanned, apparatus of the present invention are capable of interfacing with conventional telephone switches using known operator protocols.
		In accordance with the present invention, the unmanned apparatus of the present invention is assigned one or more operator position identifiers conventionally used to identify manned operator positions.
		The interaction of the automated apparatus of the present invention and a telephone switch involves the use of the assigned operator position identifiers to identify the apparatus of the present invention to the switch as one or more operational operator positions.
	www.delphion.com /details?pn=US06480598__ (485 words)

	Telephone Company Operator Services Applications - Fifth Generation Computer Corporation
		Telephone Operator Services is a department within telephone companies that provides information requested by individual users as needed to make telephone calls.
		The DA Operator is still in contact with them to narrow down the possible listings to the one desired.
		Although the callers' Telephone Directory has instructions for reaching the appropriate DA Bureau, they may not remember how to do it, or the directory may not be immediately available when using a coin operated, car, or cellular phone.
	www.fifthgen.com /tcosa.htm (441 words)

	Communications equipment operators
		Because of the irregular nature of telephone operator schedules, many employers seek part-time workers for those shifts that are difficult to fill.
		Employment of communications equipment operators is projected to decline through 2014, due largely to new labor-saving communications technologies, the movement of jobs to foreign countries, and consolidation of telephone operator jobs into fewer locations, often staffed by temporary or contract workers.
		As the functions of telephones and computers converge, the convenience of Internet directory assistance is expected to attract many customers, reducing the need for telephone operators to provide this service.
	www.bls.gov /oco/ocos154.htm (1943 words)

	[No title]
		The legislative history of the Operator Services Act states that "operator services" include Interstate telecommunications services that involve any assistance to a consumer to arrange for billing other than to the number from which the call was placed.
		The adopted rules are intended to protect consumers from unfair and deceptive practices related to their use of operator services to place interstate telephone calls and to ensure that consumers have the opportunity to make informed choices in making such calls.
		Upon receipt of any emergency telephone call, a provider of operator services shall immediately connect the call to the appropriate emergency service of the reported location of the emergency, if known, and, if not known, of the originating location of the call.
	massis.lcs.mit.edu /archives/legal-fcc/equal.access.rules (4058 words)

	Telephone World - AT&T Automated Coin Toll System (ACTS)
		Before automated operator systems, all pay phone based long distance calls had to be completed with the help of an operator.
		People dialed "0" and told the operator the desired number and she had to handle all charged manually (known as a manual ticket), as in the old days of long distance before automated billing systems.
		Even with TSPS, the operator still had to verbally inform the pay phone customer the amount the charges were, and in some cases, had to stay on the line to verify answer supervision (since some pay phones were not capable of coin return).
	www.dmine.com /phworld/payphone/acts.htm (1176 words)

	iBeth: Why Were Telephone Operators Women?
		These teams created rules for everything the operator did, from how she should sit to how long she should take to answer a call -- which was four seconds.
		Emma Nutt, the first woman telephone operator, was hired in Boston on Sept. 1, 1878--a day that is now observed as "Emma Nutt" day.
		When I met my husband, he was working as a telephone operator, and while the job was adequately paid considering its level of difficulty (a union benefit), it still wasn't exactly a fulfilling career.
	www.bethyoung.org /ibeth/2005/05/why_were_teleph.html (801 words)

	TELEPHONE OPERATORS
		However, operators must be able to handle stress if callers are rude and when the volume of calls is heavy.
		Telephone Operators should have a clear voice, good manual dexterity, eye-hand coordination, and spelling skills.
		Telephone companies, hotels, hospitals, public agencies, and large businesses hire directly from those who apply "through the door." There are also job listings, both private industry and civil service, at Job Service offices of the California Employment Development Department.
	www.co.monterey.ca.us /joblink/LMI/staclara/g054.htm (1075 words)

	TELEPHONE OPERATOR II
		This classification is distinguished from a Telephone Operator I by the greater experience required and occasional supervisory duties.
		Ability to greet the public on the telephone in a pleasant and courteous manner.
		Graduation from high school; two (2) years experience in the operation of a telephone switchboard, Centrex or PBX console, or multi-line telephone equipment in a primary telephone answering position; or any equivalent combination of relevant training and experience.
	www.broward.org /hrjobftp/w0007.htm (460 words)

	No operator necessary - Canada Says Hello: The First Century of the Telephone - CBC Archives
		Telephone operators once played a central role for callers, making local connections before the era of the dial telephone.
		Now, with a new continent-wide system of numbered area codes, operators are no longer needed to connect long-distance calls either.
		Boys made good telegraph operators, but they were often rude to telephone customers, pulling pranks and hanging up.
	archives.cbc.ca /IDC-1-75-1139-6260/science_technology/telephones/clip5 (604 words)

	[No title]
		During the fall and winter terms, these operators handle 2000 calls on a typical weekday and 300 calls during a typical day on the weekend.
		The volume of calls is less during the spring and summer terms when the numbers reduce to 1600 for a typical weekday and 200 calls on a weekend day.
		U-M operators have an occupation that is behind the scenes but very important to the University.
	www.itcom.itd.umich.edu /operators (437 words)

	Case Studies: Developing a User-Centered Telephone Operator Workstation
		It was moving away from dedicated operator jobs that offered only directory assistance to integrated services jobs in which operators performed many functions on one or sequential calls.
		Due to budget constraints, the new workstation had to minimize training for novice operators and for the thousands of single-function operators transferring to these positions.
		The integrated services operators also had to perform as efficiently as the single-function operators.
	www.chisystems.com /practice/cognitive_case_developing.htm (229 words)

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